Helpdesk Operator

Location: Tower Hamlet Schools |
Salary: £23,000 to £25,000 |
Posted: 12 Jun 2019 |
Closes: 1 Jul 2019 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G4S/US/4789

Job Introduction:

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. Our services include facilities management, technical project management, business support and PFI contracts.

At G4S FM we are used to working in critical and secure environments. Our expertise in sectors such as defence, courts and hospitals is second to none. This expertise also reassures our clients in education, and utilities, where they welcome our extra vigilance when maintaining and operating their buildings.

Our success is therefore underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.

Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

We are looking for a Help Desk Operator to work on our contract with Tower Hamlets Schools. This is a Full Time role working Monday to Friday between the hours of 07:00 - 16:00.


Role Responsibility:

As Facilities Help Desk Operator, you will be responsible for providing a high-quality telephone and e-mail helpdesk service to  PFI’s contract along with taking day to day responsibility for the CAFM system and its supporting elements.

Your main responsibilities will be to manage, control and monitor efficiently the day-to-day operation of the Helpdesk function, as well as effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate.

You will be required to update the client requesting facilities assistance on the status of their call, advising of any problems or issues with their request and ensure that all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.

You will also produce a variety of reports regularly, collate statistics and carry out modifications and updates on system data.

Other key accountabilities will include maintaining an effective filing system, liaising with external parties, supporting the Operations team in the management of services to the business and any other general administrative duties as required.


The Ideal Candidate:

You must be a self-starter who is highly motivated and will need to be flexible and innovative with work practices as well as willing to drive your own personal development initiatives.


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