Helpdesk Operative

Location: London, Greater London |
Salary: £24,000 - £26,000 |
Posted: 25 Apr 2022 |
Closes: 23 May 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11676

Role Responsibility:




Trinity Buoy Wharf, London

40hrs, Full Time , Perm

£24,000 - £26,000 per annum

Excellent Company benefits including Contributory Pension


The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. 


We have an exciting opportunity for a Helpdesk Operative to join our team.


As a Helpdesk Operative you will be the first point of contact for clients and G4S staff to raise tasks for hard and soft services at Tower Hamlet School and the LiftCo PFI contract.


Some of your main responsibilities will include the effective management of all preventative maintenance (PPM) scheduling and reactive service calls by logging jobs, seeing them through to completion and escalating where appropriate. You will need to provide professional customer service at all times.


You will be required to modify and update system data regularly to maintain an effective filing system and ensure all certification and supporting paperwork such as work record sheets, instruction sets and plans are saved within the (CAFM) system. 


In addition to efficiently supporting the day to day operation of the helpdesk function, you will produce reports for collation of statistics, liaise with external parties, support the Operations team and complete general administrative duties as required.

The Ideal Candidate:

Essential Requirements are:

  • Excellent Interpersonal skills

  • Calm under pressure

  • Organised and methodical

  • Able to adapt to fluctuating workloads 


This role will consist of shift work, working either 07:00 - 16:00, 08:00 - 17:00 or 09:00 - 18:00


It is important that the employer you choose is ready to develop you and your career, offering development opportunities and large scope for progression in the ever-changing facilities management industry. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.


Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.



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