Helpdesk Operative

Location: Trinity Buoy Wharf, Greater London |
Salary: £18,000 - £25,000 |
Posted: 21 Apr 2020 |
Closes: 26 May 2020 |
Job Type: Permanent & Full-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 8772

Role Responsibility:

G4S Facilities Management
As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.



Role Overview
As a Helpdesk Operative you will be the first point of contact for clients and G4S staff to raise tasks for hard and soft services at Tower Hamlet School and the LiftCo PFI contract.

Some of your main responsibilities will include the effective management of all preventative maintenance (PPM) scheduling and reactive service calls by logging jobs, seeing them through to completion and escalating where appropriate. You will need to provide professional customer service at all times.

You will be required to modify and update system data regularly to maintain an effective filing system and ensure all certification and supporting paperwork such as work record sheets, instruction sets and plans are saved within the (CAFM) system. 

In addition to efficiently supporting the day to day operation of the helpdesk function, you will produce reports for collation of statistics, liaise with external parties, support the Operations team and complete general administrative duties as required.  

The Ideal Candidate:

Essential Criteria

  • Calm under pressure
  • Organised and methodical
  • Able to adapt to fluctuating workloads


It would also be desirable for this role if you had experience in a Facilities Management environment, Knowledge of operating FSI Concept Evolution and FSI Go and intermediate to advanced IT literacy with Microsoft software.


This role will consist of shift work, working either 07:00 - 16:00, 08:00 - 17:00 or 09:00 - 18:00

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