Helpdesk Operative - 40 hours

Location: Oxford, Oxfordshire |
Salary: £9.61 |
Posted: 15 Apr 2020 |
Closes: 20 May 2020 |
Job Type: Permanent & Full-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 8394

Role Responsibility:



As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values  are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


Site Overview
The Churchill Hospital is a centre of excellence for cancer services and other specialties, including renal services and transplant, clinical and medical oncology, dermatology, haemophilia, chest medicine and palliative care.


Regenerated under PFI the Churchill Hospital saw the completion, in March 2009, of a major new development consisting of: an integrated Cancer and Haematology Centre, a Surgery and Diagnostics Centre and the Wytham Wing - housing the Wytham Ward (transplant) and private outpatients.


Role Overview
The function of the Helpdesk plays a critical part of the G4S Facilities Management structure at Churchill Hospital.


The Helpdesk Operative role is an integral part of the contract, circa 95% of the work (reactive maintenance, portering, ad hoc cleaning and catering requests) that G4S carry out is generated by the helpdesk. 

Working in a small team of 10 some of your main responsibilities will include answering calls and emails in line with service level agreements, recording data accurately on Concept Evolution (CAFM) and ensuring it is passed to the relevant departments using radios or moebius (PDA Tablet). You will be responsible for providing callers with accurate information promptly so that the G4S FM Team comply with contractual response times.

You will be liaising with all Facilities departments within G4S FM and promote good communication between G4S, the Trust, patients, visitors and the general public by ensuring all requests and enquiries are dealt with in line with G4S standards.


Other ad hoc duties may include admin, closing jobs once completed, key coordination and Reception duties (on night shift).


Full on the job training, mentoring, buddy system and ongoing support is provided. 

The Ideal Candidate:


Excellent communication both verbal and written, clear and concise information gathering and a good attention to detail is considered essential for this role.


Desirable Criteria

  • Proven experience of working in a Helpdesk environment or similar environment
  • Customer service experience
  • Ability to work under pressure
  • Experience of working in an NHS environment



  • Staff discount in canteen
  • Excellent public transport routes
  • Good succession planning / career progression


Please note there are several roles available at full time and part time hours

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