Helpdesk Coordinator

Location: TA5 1UD |
Salary: £30,655.45 |
Posted: 20 May 2024 |
Closes: 17 Jun 2024 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 15782

Role Responsibility:



Salary: £30,655.45 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Hinkley Point C, Bridgwater, TA5 1UD


Excellent company benefits including Contributory Pension.


About us

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company.  We offer our employees an immense range of exciting and rewarding long term career opportunities. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.


The first new nuclear power station to be built in the UK in over 20 years; Hinkley Point C in Somerset will provide low-carbon electricity for around 6 million homes and bring lasting benefits to the UK economy.


About the role

We have an exciting opportunity for a Helpdesk Coordinator to join our team at Hinkley Point C. This is a full time role working 40 hours per week, Monday to Friday between 8am and 5pm. As a Helpdesk Coordinator your role is to operate the Service Desk across HPC main and additional sites and co-ordinate administrative activities to ensure a smooth running of the Desk. .



  • Manage all Service desk and calls.
  • Liaise with the hard services team to appoint reactive and PPM tasks.
  • Assist with contractors reports, uploading completion dates to CAFM system.
  • Generate Service desk reports.
  • Liaise with suppliers to obtain quotes for consumables and project work.
  • Collate, update and maintain consumables/Facilities materials inventory.
  • Collate all meter readings/waste transfers and upload to CAFM system.
  • General administration duties to include photocopying, filing and auditing.
  • Support the wider FM team in delivering the service as agreed in the SLA.
  • Carry out any other reasonable requests made by the Senior Management Team and provide cover for other team members where appropriate.
  • To be flexible when required to cover other administration/reception duties for holidays/sickness and lunch breaks.


The Ideal Candidate:


  • Excellent organizational skills.
  • Excellent communication, both verbal and written.
  • Ability to work to deadlines, balancing different priorities and coping with fluctuating workloads.




  • A resilient team player with drive, enthusiasm, passion, strong planning and co-ordination skills.
  • Numerate with experience of MS Office.




While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

  • 25 days holiday plus bank holidays.
  • Progression, training and development catered to you.
  • Refer A Friend incentives. 
  • Company pension scheme with employer contributions.
  • G4S Life Assurance Scheme.
  • Subsidised healthcare plan.
  • Charity work- Match-IT and Payroll Giving.
  • Confidential Counselling Services.
  • 24/7 support specialising in health and medical. 
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.






Advanced Search: