Helpdesk Coordinator - Maternity Cover

Location: Bridgwater, Somerset |
Salary: £25,330.27 |
Posted: 21 Oct 2020 |
Closes: 4 Nov 2020 |
Job Type: Fixed & Part-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 9116

Role Responsibility:

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.

At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.

Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

This is an exciting time to join the G4S Facilities Management Team at Hinkley Point C. We are three years into our ten year contract, working on the largest construction site in Europe.

The first new nuclear power station to be built in the UK in over 20 years; Hinkley Point C in Somerset will provide low-carbon electricity for around 6 million homes and bring lasting benefits to the UK economy.


Role Overview

We are looking for a Fixed Term Helpdesk Operative to work on the Service Desk across the HPC main and additional sites to co-ordinate administrative activities to ensure a smooth, effective running of the desk. You will manage all Service Desk calls both inbound and outbound, generating reports using the Computer-aided facility management (CAFM) system.

You will support agreed SLAs by supporting the wider FM Team to deliver the service, populate the FM monthly report with CAFM statistical data and liaise with the Hard Services Team to appoint reactive and Planned Preventative Maintenance (PPM) tasks on CAFM. You will assist with contractors reports by uploading completion dates, collating all meter readings / waste transfers and assigning tasks to operatives and closing out tasks on the system once completed.

There will be some general administrative duties such as filing and auditing, raising and assigning purchase orders for works, monitoring and reviewing purchase card expenditure and distributing and collating customer observation reports.


This role is a fixed term role to cover maternity leave, working 40 hours per week Monday to Friday from 8:00am – 5:00pm. The salary is £25,330.27 pro rata.

The Ideal Candidate:

Essential Criteria:

You will have good interpersonal skills and an excellent ability to follow instructions. You should be experienced in dealing with confidential information, work well in a team environment and have the ability to work to deadlines and manage priorities.

It would be desirable for this role if you had strong planning and co-ordination skills and previous experience working in a helpdesk environment.

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