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Helpdesk Advisor (Accounts Receivable) Worksop Competitive

Helpdesk Advisor (Accounts Receivable)

Location: Worksop |
Salary: Competitive |
Posted: 23 May 2022 |
Closes: 12 Jun 2022 |
Job Type: Full Time and Permanent |
Region / Division: UK & Ireland |
Reference: G4S/MS/2314

Competitive salary, 5 weeks annual leave plus bank holidays, contributory pension scheme


Job Introduction:

This is an exciting opportunity for someone to develop a career in Finance.   Do you enjoy helping others?  Have you got experience of delivering excellent customer service?  Then our role for a Helpdesk Advisor in our Accounts Receivable Team could be the next step for you.   This varied role is based in our large dynamic Finance Team in Worksop. 

 

You will be required to deliver a high quality and consistent service to internal and external customers by giving advice, support and resolving issues.  You will be working with external customers as well as managers and employees throughout the UK and other managers and team members within the wider finance team. 

 

This is a responsible and rewarding role, handling email, post and telephone enquiries on our helpdesk.  You will be the first point of contact for queries and will aim to resolve queries on a first time basis where possible.    Your work will be monitored and you wil have targets to meet but full training and support will be provided.

 

In return, we offer a competitive salary, 25 days holiday, plus bank holidays, entry into our contributor pension scheme, various employee discount schemes, Perks at work and free on-site parking. In addition to this, we also offer a range of study support programmes to assist with your own personal development once you have completed the required training and probation periods.

 

The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, drivers license, utility bill (dated in the last 3 months), HMRC letter, an original bank statement, an original payslip, your birth certificate, a valid share code.

 

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com.


Role Responsibility:

The main responsibilities of the role of Helpdesk Advisor are:

 

  • Handling inbound interactions received into the FSSC Accounts Receivable Helpdesk by phone, email and post whilst ensuring a professional service is delivered. 
  • Be the first point of contact for all customer enquiries, creating and categorising inbound service requests and resolving on a first time basis where possible.
  • Answering and where possible, resolving queries relating to Accounts Receivable dealing with potential complaints and escalating as appropriate.
  • Liaising with the Credit Control function to enable timely resolution.
  • Action workflow requests in a timely and consistent manner
  • Identify and escalate issues and incidents
  • Work to daily team targets set by the AR Helpdesk Team Leader
  • Any other Adhoc tasks as required.


The Ideal Candidate:

The ideal candidate for the role of Helpdesk Advisor will have the follolwing skills, experience and qualities:

 

Technical

  • Experienced in using MS Excel & MS Word
  • Numerate and literate
  • Experience of using a CRM system would be desirable
  • An understanding of accounting systems and the interactions of ledgers is preferred but not required

 

Experience

  • Experience of working with internal and external Customers to resolve queries and issues
  • Experience of working in a busy Customer Service/Finance environment

 

Personal Qualities

  • Good communication, must be able to effectively communicate across all levels of the business to explain and resolve issues relating to service requests
  • Team Player must be willing to help and support colleagues
  • Should possess the drive to deliver a high quality service to help promote the Financial Shared Service Centre
  • Ability to problem solve issues such as payment queries and missing invoices relating to customer  accounts.
  • Motivated to handle high volume inbound calls and queries within a busy environment.  
  • Good attention to detail required to capture information relating to customer queries to enable correct service categorisation
  • Ability to work to strict deadlines to enable team to meet Service Level Agreements
  • Ability to keep calm under pressure

 

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.


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