Helpdesk Administrator

Location: M60 1PR |
Salary: £13,923 |
Posted: 19 May 2022 |
Closes: 2 Jun 2022 |
Job Type: Part Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11586

Role Responsibility:



Salary: £13,923 per annum

Working Hours: Permanent, Part Time, 27.5 hours per week

Location: Manchester Magistrates Court, Crown Square, Wood St, Manchester, M60 1PR


Excellent Company benefits including Contributory Pension


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defense, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


We have an opportunity for a Part Time Helpdesk Administrator to join our team at Manchester Magistrates Court. This role is working 27.5hrs per week,  Monday to Friday, 11:30am to 5pm.


As Helpdesk Administrator, you will be responsible for administration duties including helpdesk cover.


Key Responsibilities will include:

  • Ensuring job note compliance for associated KPIs are met.

  • Weekly Production of PPM’s.

  • Helpdesk Cover on rotation with the team.

  • Ensuring job notes are logged timely onto the CAFM system.

  • Closing down of reactive and PPM job notes.

  • Distribution of stationery to client, maintain stock levels and replenishment.

  • Preparation and Producing of Weekly Room Booking job notes.

  • Provide support and assistance to the Facilities Manager and Administrative colleagues as required.

  • Undertake additional administrative duties as delegated by Managers on site.

  • Cover porter duties if required.

The Ideal Candidate:

Essential Criteria:

  • Flexible & Reliable.

  • IT literacy.

  • Numeracy skills.

  • Able to work in an organised and methodical manner.

  • Excellent communication skills.


Desirable Criteria:

  • Concept Evolution Experience.

  • Experience of Google Drive.

  • Willingness to participate in further training/development.


Additional Company Benefits available:

  • Company pension scheme with employer contributions.

  • G4S Life Assurance Scheme.

  • Free eye-tests/discounts for VDU users.

  • Subsidised healthcare plan.

  • Charity work- Match-IT and Payroll Giving.

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics).

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

  • Progression, training and development opportunities.




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