Head of Retail & Security Solutions Cairo £1 - £1

Head of Retail & Security Solutions

Location: Cairo |
Salary: £1 - £1 |
Posted: 21 Oct 2019 |
Closes: 21 Nov 2019 |
Job Type: Permanent & Full-time |
Business Unit: Egypt |
Region / Division: Africa |
Reference: G4S/TP/5144202/173017

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

Has a regular contact with Customers &. Suppliers

Role Responsibility:

  • Meet company, branch, individual and team performance targets measured through Key Performance Indicators (KPI’s) in Key Result areas including yearly financial budgets

  • Ensure that all applicable insurance, licensees, permits, registrations, certificates etc pertaining to the law affecting the Malls & other contract  and/or operations department and staff are in place, current, relevant and renewed in advance on a timely basis

  • Ensure that the guarding services are provided in accordance with the agreed terms of the written Client contract at all times. Also ensure the written Client service agreement is in place before any guarding services commences

  • Respond immediately to and then follow up and successfully resolve all customer complaints

  • Establish and follow a weekly, monthly and annual client visitation/meeting plan including a personal one

  • Ensure timely and accurate submission of reports and documents as required, including monthly management reports

  • Maintain up-to-date, accurate, secure, confidential records/inventories of assets/equipment and information used in all operations including branch items, site inventories, client inventories and company issued items to sites

  • Ensure that training needs are identified and adequate training imparted at all sites. Training records must be maintained

  • Develop training and carry out a program of "Training the trainers" Lay down yearly OJT program

  • Maintain the client visit plan in each level of operations as per the scheduled yearly/monthly/weekly visit plan

  • Ensure that security audits are carried out on all key clients on a regular agreed program and surveys of new client sites are done in advance to ensure the client is provided with a professional service solution to their particular requirements

The Ideal Candidate:

  • Recognised University degree 

  • Must have 3 years experience in Management in a similar organisation

  • Experience may be through police or military service at an Officer rank

  • Knowledge of security systems and procedures 

  • Knowledge of retail industry

  • Has a driving licence  

  • MS Office Computer skills – specifically PowerPoint at an advanced level 

  • Acting professionally

  • Communication (written and verbal)

  • Supporting and working with others

  • Delivering objectives

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

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