Head of Hard FM

Location: Cheltenham, Gloucestershire |
Salary: £70,000 - £75,000 |
Posted: 10 May 2022 |
Closes: 24 May 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11302

Role Responsibility:




40hrs, Full Time, Permanent

£70,000 - £75,000 per annum



Excellent Company benefits including Contributory Pension and Company Car.  In addition you will receive an annual retention bonus of £2,000 (pro-rata), plus a holiday allowance of 25 days holiday per year, including Bank Holidays, plus 2.5 Privilege days per year.  On commencement of employment there is also a 2.5%  of annual salary ‘Golden Hello’.


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We provide integrated FM Services in a wide range of environments.  


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.


We are looking for an experienced Head of Hard FM to join our team at this prestigious site based in Cheltenham.  This is a full time role working 40hrs per week Monday to Friday 08.30 - 5.30pm although there is a requirement to work flexibly and may require some evening, night and weekend work.  This role will form part of the duty manager rota


As the Head of Hard FM you will be responsible for the high level coordination, executive reporting, stakeholder management and prioritisation of the Hard FM division and all projects across the Foreign and Commonwealth Office (FCO) portfolio.


Key Responsibilities will include:


  • To manage and maintain a multi-disciplined Hard FM team to meet client, operational and business requirements

  • Deputise to the Director of Services when required.

  • Actively monitor the skills set and future pipeline of AP’s to ensure effectiveness and compliance.

  • To own all high risk areas relating to Fire, Power and Water on site.

  • Create and maintain a fully compliant and accountable service for all Hard FM Works and packages.

  • To ensure the delivery of a high quality Hard FM 24 hours a day, 7 days a week, including electrical, mechanical, public health and building fabric operation and maintenance services

  • To manage the development and implementation of local and corporate policies and procedures within infrastructure services so that a compliant service is delivered in line with strategy, legislation and corporate policy

  • To manage the effective financial forecasting so that infrastructure and project budgets are achieved in line with the business plan

  • To manage key sub-contractors to ensure all Service Level Agreements are met

  • To liaise with consortium partners in relation to the design and development of IAS and G4S assets, ensuring that G4S interests are protected

  • To manage the design and development of infrastructure service solutions for the FCO portfolio

  • To manage an effective working relationship with the Client to ensure their needs are understood and met

  • To develop relationships with Operational teams to improve knowledge and understanding of operational needs, best practice, training and techniques so that all hard FM services are operationally and commercially viable

  • To manage the implementation of all G4S services projects, ensuring deadlines are met

  • To be responsible for accommodation management including design, space planning, and the implementation of infrastructure related to major IT projects

  • To maintain knowledge of new technologies and emerging new products, keeping track of new products being developed

  • To ensure potential procurement of such items is commercially viable and gives the company a competitive advantage

  • To support the creation and maintenance of a culture committed to statutory and corporate health, safety and environmental requirements in order to maintain a secure working environment and to achieve and maintain recognition for Environmental Management ISO 14001 and ISO 18001

  • To support the creation and maintenance of a culture of service excellence in order to provide the bes possible service delivery to the FCO portfolio to achieve and maintain recognition through accreditation in quality (ISO 9001), Investors in People and potentially an accredited excellence award.

  • Change advocate in support of new business initiatives / development and future Ways of Working

  • Conduct regular direct reporting to FCO boards and ensure effective mitigation and resolution of reported issues

The Ideal Candidate:


Essential Criteria:


  • Excellent project management skills supported by PRINCE2 qualifications

  • Degree qualified – Technical / Business related

  • Managing Successful Programmes practitioner

  • Significant experience of programme management within a complex secure government environment

  • Proven ability to develop and nurture relationships with different stakeholders within a secure government environment

  • Experienced MSP practitioner with proven ability to apply ‘BestPractice’ both within Government and Private sector organisations

  • Significant and demonstrable large site operational management experience in a secure and critical environment, with HV/LV and standby power generation, UPS and chilled water cooling plant installations.

  • Experience of CAMM systems integrated withAsset Management, CAD, BMS, cable management and utility monitoring


Please be aware that due to the nature of the business security clearance to a high government level will be required.



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