Hard Services Manager

Location: London |
Salary: £45,000 - £50,000 |
Posted: 2 Dec 2021 |
Closes: 23 Dec 2021 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 10978

Role Responsibility:



Trinity Buoy Wharf, E14 0JW

40hrs, Full Time, Permanent

£45,000 - £50,000 per annum

Excellent Company benefits including Contributory Pension and Company Car


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


The Tower Hamlets Schools (THS) PFI Contract covers 24 schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. 


G4S FM provides full Lifecycle replacement and mechanical and electrical system (M&E) services across these 24 schools as part of the Tower Hamlets PFI Contract.  In addition the LiftCo London Contract covers 20 health  buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement.


The portfolio is challenging both operationally and commercially, but we have built a dedicated team based at each contract who are delivering a great service that you could be a part of.

We have an opportunity for a Hard Services Manager to join our team. This is a full time role working 40 hours per week Monday to Friday 8.00am to 5.00pm including being on call every 4 weeks as an escalation point.


As Hard Services Manager you will be an integral part of the services team, provide legislative and operational advice, guidance and support to operational management, sourcing specialist services where applicable to ensure that we are able to deliver consistent service delivery within contractual and financial parameters. The main services to be covered are FM building engineering services although some involvement may be sought in supporting other related areas of the FM business such as Lifecycle and Variation works.


Key Responsibilities will include:


  • Manage the development and implementation of local and corporate policies and procedures within Hard Services so that a compliant service is delivered in line with strategy, legislation and corporate policy through the Hard Services Supervisor and Engineers.

  • To work with the Hard Services Supervisor and Engineers to ensure that the operational contract maintains legal compliance through appropriate documented processes and procedures.

  • Ensuring that the organisation follows all relevant laws, regulations and business operating standards, delivering PPM’s against plan.

  • Ensuring that Service Level Agreement and Key Performance Indicators are met consistently.

  • Management of Hard Services subcontractors and associated works; including leading on

  • Monthly Performance meetings with key contractors.

  • Support Regional Facilities Manager with providing technical expertise and resolving major hard services issues. Attend client liaison meetings when required.

  • Take ownership of Fire Door surveys and Water Risk Assessments and delivery of remedial action plans.

  • Build and maintain relationships with the Procurement and Project Management Teams and keeping up to date with developments as appropriate. Project Management and preparation of the Life Cycle and Maintenance plans for 1 -5 years through to instigation of works, working with G4S

  • Lifecycle Manager and Project Managers.

  • Lead in regards to Health and Safety and ensure Health and Safety is proactively managed and G4S targets are achieved.

  • Support with swift closure of actions following SPVs and Local Authority audits.

  • To audit and maintain the asset register within the contract at THS.

  • Review helpdesk reactive and remedial tasks to support preventive maintenance.

  • Maintain knowledge of new technology, innovation and emerging new products, ensuring potential procurement of such items is commercially viable and appropriate to the business

  • Oversee the recruitment, induction and employment of engineers.

  • Support the on-going training programme to provide all technical and safety training as and when required for all colleagues.

  • Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process.

  • Manage all team relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences.

The Ideal Candidate:


Essential Criteria:


  • Mechanical Qualification with 10 years experience

  • Health and Safety Qualification (IOSH)

  • Highly organised, and competent in the use of Excel.

  • Experience of audit and compliance work within the relevant building services

  • Well developed communication and team working skills are required.

  • Must be team player but with the ability to work on own initiative

  • Operational knowledge of Hard FM services.

  • Excellent communication and negotiation skills

  • Commercially astute with proven track record in advising on cost effective solutions, key technical delivery, implementation and full


Additional Company Benefits available:


  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Free eye-tests/discounts for VDU users

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.


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