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Global Security Operations Center Supervisor Savannah, Georgia Competitive with Great Benefits

Global Security Operations Center Supervisor

Location: Savannah, Georgia |
Salary: Competitive with Great Benefits |
Posted: 8 Jul 2020 |
Closes: 8 Aug 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L4016102/194116

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center (GSOC) Supervisor. As a Global Security Operations Center Supervisor, you will be responsible for the execution of day to day GSOC operations and has direct oversight of the technician group assigned to the center. The Supervisor will ensure the proficient monitoring of and response to various alarm, access control and emergency notification systems for many of the client's facilities globally and will also ensure actions consistent with documented policies and procedures are adhered to by the technician staff. The GSOC Supervisor will also be responsible for staff scheduling, training and disciplinary items in conjunction with the G4S Operations Manager and National Account Manager. This position works under limited supervision, requires excellent multi-tasking skills and a high degree of successful decision making during stressful situations. Responses to global and 911 emergency calls will be managed by the GSOC Technicians and the Supervisor may direct the process during these incidents.

We offer:

  • Built-in wage progression, performance-based
  • Paid time off accrued based on hours worked
  • Performance-based annual bonus
  • 80% paid comprehensive medical plan plus life insurance, long-term and short-term disability
  • Employees will be able to enroll starting on day 1 of employment.

The Control Center; in addition to serving as the twenty four hour contact point for our client's security, emergency, and crisis management operations; will also provide support for Corporate Facilities. The center will provide the client's Hartford/St. Paul facility with backup systems monitoring and emergency notification and response capabilities.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

 

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

 

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

 

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#SAV


Role Responsibility:

Specific Duties and Essential Functions

  • Oversee the GSOC response to alarms and security related incidents at the campus and all field offices
  • Ensure the proper monitoring of security access control systems, alarm systems, CCTV and other control programs and systems that protect company employees, contractors, visitors and assets
  • Ensure the proper monitoring of local and global events that may impact the client's operations and employees
  • Oversee the operation of security communications systems (radio, cell phones, computer network, and telephone) and security systems
  • Ensure proficient and timely coordination of daily, weekly and monthly preventative maintenance testing to ensure device functionality
  • Ensure that GSOC Technicians properly coordinate activities of mounted and dismounted patrol as prescribed by procedure and special assignment instructions
  • Monitor GSOC Center / Staff activities in order to provide feedback and support to the G4S Operations Manager and the client's Security Operations Manager as needed
  • Monitor the weather events that may have an impact on the client's employees and facilities
  • Maintain GSOC shift operations, document staff related issues, and be the supervisory point of contact for all GSOC Technicians
  • Ensure GSOC staff training requirements are met and maintained
  • Complete and review incident reports as required
  • Provide initial diagnosis, troubleshooting and repair of basic hardware/software and system related issues with security systems using problem solving skills, job knowledge and experience
  • Provide superior customer service to ensure customer needs are understood and met; refer unresolved requests for assistance to other Corporate Security staff for follow up/resolution


The Ideal Candidate:

Education, Licenses and Certifications Required

  • High school diploma or equivalent
  • Specialized training in one of the following: security, ASIS Physical Security Professional (PSP) certification, fire protection, military police, law enforcement

Type and Length of Specific Experience Required

  • Four years of experience in a security Control Center environment of similar size and complexity
  • Work history demonstrating each of the following:
    • Windows based access control/alarm monitoring systems (Andover Continuum preferred)
    • CCTV digital video recording equipment (Exacq digital systems preferred), portable radios and multi-line telephone systems
    • Elevator intercom systems and building paging systems
    • Solid comprehension and working knowledge of Microsoft Windows based operating systems
    • Ability to work in a highly technical environment where PC based security, life safety and facility related software applications, databases and hardware are used and maintained to protect the company's human, intellectual and physical assets
    • Demonstrated interpersonal skills in employee supervision, possess the ability to effectively motive others and passion for leading within in a team based environment
    • Ability to manage multiple tasks simultaneously under stressful circumstances, successfully prioritize actions, and adhere to established company policies, procedures and standards ensuring an effective response to security incidents and emergencies
    • Ability to remains calm and focused during incident response and coordination
    • Use of effective listening skills to ensure pertinent security incident facts are gathered and documented
    • Use of clear, concise and effective communications to articulate incident facts to appropriate personnel for review and follow up
    • Ability to develop and maintain partnerships across the department and lines of business; work collaboratively with others in the group to ensure individual and group objectives are achieved; and exhibit objectivity and allow others to share their opinions while maintaining a positive attitude
    • Ability to adapt to changes in work conditions for extended time periods and overtime in close proximity with other employees; working all shifts and days of the week including holidays to ensure operational needs are met in the case of emergencies and special projects

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no work in extreme temperatures is expected

Major activity: Working on PC while sitting; telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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