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Global Security Operations Center - Shift Supervisor San Francisco, California $32.00

Global Security Operations Center - Shift Supervisor

Location: San Francisco, California |
Salary: $32.00 |
Posted: 14 Jul 2021 |
Closes: 14 Aug 2021 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/2985559/214408

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a GSOC Shift Supervisor. As a GSOC Shift Supervisor, you will be responsible for monitoring the safety and security of employees and assets worldwide for our client, an international corporation. The Shift Supervisor guides and prioritizes work for the Global Security Operations Center (GSOC) Operators. The GSOC uses a variety of tools, ranging from global access control and alarm monitoring systems to business intelligence sources, open source media, and in-house tools, to detect, analyze, and alert others about adverse conditions that may impact our client. These can include political instability, crime, terrorism, extreme weather, or technical failures. In addition, the Shift Supervisor  encompasses the professional operation, administration, profitability, and quality assurance of uniformed services for a client’s site during an assigned shift.​

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Ensure quality of service and contract compliance by regularly inspecting security personnel and facilities when assigned to his/her shift
  • Use internal and external systems (internet, news-feeds, and other data sources), to monitor risks that could have an adverse impact to organizational assets, facilities, and personnel
  • Develop and manage communications to key stakeholders throughout an incident life-cycle
  • Collect, analyze, and share intelligence to support corporate investigations
  • Leverage technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases
  • Provide case documentation by gathering, organizing, and preparing intelligence and evidence
  • Perform key access control functions, to include updating employee access levels, configuring access levels, and running access control reports
  • Utilize closed circuit television for situational awareness, threat management, and investigative purposes
  • Follow procedures accordingly as it relates to best practices, directives, and standard operating procedures
  • Responsible for motivating, coaching and training GSOC Analysts
  • Assists the Supervisor with schedule coordination of the GSOC team
  • Coordinates coverage for team absences and requests for time off
  • Responsible for quality control of all GSOC products and reports
  • Review status and prepare meeting agendas and notes
  • Provide support during new transitions and start-ups
  • Address actual or potential problems
  • Provide strategic direction and support for programming and budgetary considerations
  • Perform other operations and related functions as needed (e.g., maintain incident reports, assist in preparation of security surveys and post orders)
  • Ensure vehicle maintenance is current

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Ability to meet and maintain any applicable licensing or certification requirements
  • Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California

Type and Length of Specific Experience Required

  • Minimum of one (1) year working as an analyst within a Command Center, Underwriters Laboratories, 911, GSOC, Emergency Operations Center, or SOC environment
  • Direct experience working with access control and integrated command center software Lenel & NVR
  • Minimum of one (1) year of professional experience in GSOC environment

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • To qualify for this position you must have:
    • Demonstrated proficiency using mapping software (Google Maps, Google Earth, Bing Maps), Microsoft Office, SharePoint, Access, One Note, access control systems (Software House/C-Cure), and various CCTV platforms
    • Demonstrated working knowledge in incident response, Crisis Management - Business Continuity, Emergency Response
    • Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
    • Knowledge and/or direct experience creating security intelligence-based products
    • Professional, articulate and able to use good independent judgment and discretion
    • Proven ability to maintain correspondence, discussions and materials in strictest confidence
    • Track record of creative problem solving, and the desire to create and build new processes
    • Flexible work hours, able to work overtime as needed
    • Strong time management, ability to multi-task, and strong attention to detail
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office with minimal to no extreme temperatures expected.

Major Activity: Working on PC and using telephone/radio while sitting.

Physical Efforts to Carry Out Job Duties:  Limited, to include some standing, bending, limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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