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Global Security Operations Center Operator San Francisco, California $28.00

Global Security Operations Center Operator

Location: San Francisco, California |
Salary: $28.00 |
Posted: 29 Jul 2021 |
Closes: 30 Sep 2021 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/2985559/215283

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center (GSOC) Operator.  The GSOC Operator will be responsible for monitoring the safety and security of the corporation's employees, facilities, and property worldwide. Using an assortment of tools that range from global access control and alarm monitoring system to various business intelligence sources, open source media, internet and in-house tools, the Operator is required to detect, analyze and alert others regarding any adverse conditions to the corporation and its employees.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#SNF


Role Responsibility:

Specific Duties and Essential Functions

  • Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure of center and related interests/entities
  • Serve as the hub for the monitoring, analysis, and interpretation of risks and threats that may affect the business and ensure all systems, both hardware and software, are functioning properly, and immediately notify appropriate stakeholders when they are not
  • Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business and provide training and develop Standard Operating Procedures for personnel assigned to the GSOC to facilitate effective performance
  • Identify and communicate daily all critical items requiring the attention of senior management and coordinate with Safety Operations Managers to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
  • Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues and assist in identifying new technologies and upgrades for existing systems
  • Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the GSOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central monitoring station
  • Answer Phones; Operate IP based telephone system
  • Operating radio; use multi-channel communications 
  • Call logging and data entry
  • Utilize closed circuit television for situational awareness, threat management, and investigative purposes
  • Operations support, routing of call information to the appropriate units for action
  • Follow response protocols in a timely manner in regards to incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central alarm monitoring station
  • Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Ensure all systems, both hardware and software, are functioning properly
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Perform key access control functions, and running access control reports
  • Oversee coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
  • Maintain familiarity and knowledge of operating CCTV platforms
  • Maintain familiarity and knowledge of mapping and plotting software
  • Provide actionable intelligence for decision makers 


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • Must possess a minimum of three (3) years of Global Security Operation Center and/or Dispatch experience

Work experience must include of the following:

  • Ability to use logic and reasoning to reach conclusions and approaches to problems
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software and networks)
  • Ability to communicate effectively with Information Technology and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Flexibility to work various shifts
  • Ability to adapt to a dynamic environment and working under extreme pressure
  • Familiarity with mapping software
  • Ability to type at least 50 WPM

Skills Required

  • Proficient computer skills including Microsoft Office and/or Google Applications
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected

Major activity:  Working on a PC while sitting, speaking, listening, observing

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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