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Global Security Operations Center Operator Santa Clara, California $19.00 - $25.30

Global Security Operations Center Operator

Location: Santa Clara, California |
Salary: $19.00 - $25.30 |
Posted: 8 Oct 2020 |
Closes: 8 Nov 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/2985559/198899

Job Introduction:

Hiring Now!

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center Operator.  As a Global Security Operations Center Operator, you will work in an operation which provides a comprehensive monitoring approach to provide broad visibility of activity across the infrastructure of a high-profile client, and leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the client’s Global Security Operations Team.  Being a team member in the Global Security Operations Center provides an exciting opportunity to participate in real-world, high-profile projects of an entertainment industry leader. 

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

#SFR


Role Responsibility:

Specific Duties and Essential Functions

  • Answering Phones; operate IP based telephone system
  • Operating radio; use multi-channel communications 
  • Call logging and data entry
  • Utilize closed circuit television for situational awareness, threat management, and investigative purposes
  • Operations support, routing of call information to the appropriate units for action
  • Following response protocols in a timely manner in regards to incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central alarm monitoring station
  • Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, and email
  • Ensure all systems, both hardware and software, are functioning properly
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Perform key access control functions, and run access control reports
  • Oversee coordination with Security Operations staff to provide necessary documentation in support of uniformed security officer force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
  • Familiar and capable of operating CCTV platforms
  • Perform the normal duties of a uniformed security officer (e.g. patrol the office interior and exterior, conduct escorts, check badges, coordinate activity with the GSOC, etc.)
  • Check alarms and other audible notifications in the office and pass information related to these alarms to local facilities contacts


The Ideal Candidate:

Education, Licenses and Certifications Required

  • High school diploma or equivalent
  • Must be able to pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • Must possess a minimum of one year of security experience
  • Work experience must include of the following:
    • Ability to use logic and reasoning to reach conclusions and approach problems
    • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software and networks)
    • Possession of highly proficient computer skills including Google Suite applications (e.g. Gmail, Drive, Docs, etc.)
    • Ability to communicate effectively with Information Technology and Security Systems professionals
    • Demonstrated ability to operate radio, telephone equipment and/or console monitors
    • Flexibility to work various shifts and willingness to assist the team when needed
    • Ability to adapt to a dynamic environment and work under extreme pressure

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected

Major activity:  Working on a PC while sitting, speaking, listening, observing

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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