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Global Security Operations Center Operator - 2 Los Angeles, California $20.25

Global Security Operations Center Operator - 2

Location: Los Angeles, California |
Salary: $20.25 |
Posted: 20 Nov 2019 |
Closes: 20 Dec 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/4016102/176231

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Security Operations Center Operator.

The Global Security Operations Center is a 24/7 operation which provides a comprehensive "edge-to-endpoint" monitoring approach to provide broad visibility of activity across the infrastructure of a high-profile client, and leverages intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the client’s Global Security Operations Team.  Being a team member in the Global Security Operations Center provides an exciting opportunity to participate in real-world, high-profile projects of an entertainment industry leader.  Our client is proud to support a culture of creativity, entrepreneurial spirit and community that attracts the industry’s best and brightest – while G4S is proud to provide state-of-the art security excellence with personnel of the highest caliber.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

 

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

 

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

 

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Designing and reviewing global risk assessments
  • Analyzing intelligence, geo-political frameworks and social media monitoring
  • Ensure that the GSOC functions as the hub for the monitoring, analysis and interpretation of risks and threats that may affect global business
  • Perform analysis, planning and provide direction in support of the protection of people, assets/intellectual property of client’s global business infrastructure
  • Develop training and Standard Operating Procedures (SOP’s) for personnel assigned to the GSOC
  • Answering phones; operate IP based telephone system
  • Operating radio; use multi-channel communications
  • Call logging; data entry into PPM 2000
  • Operations support; routing of call information to the appropriate units for handling
  • Ensure procedures and protocols in place enable timely and effective response to incidents, alarms, notifications, calls and other activities related to the GSOC and its role as a central alarm monitoring station.
  • Receive and respond to emergency and non-emergency calls from client employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
  • Ensure all systems, both hardware and software, are supported by the appropriate functional groups and are functioning properly.
  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
  • Oversee coordination with Security Operations staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to meet and maintain any applicable licensing or certification requirements

Type and Length of Specific Experience Required

  • Must possess a minimum of one year of experience in emergency dispatch or crisis intervention services
  • Work experience must include of the following:
    • Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
    • Ability to use logic and reasoning to reach conclusions and approaches to problems
    • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software and networks)
    • Possession of highly proficient computer skills including Microsoft Office applications
    • Ability to communicate effectively with IT and Security Systems professionals
    • Demonstrated ability to operate radio, telephone equipment and/or console monitors
    • Flexibility to work various shifts and willingness to assist the team when needed
    • Ability to adapt to a dynamic environment and working under extreme pressure

Skills Required

  • Effective oral and written communication skills
  • Must be able to work a flexible schedule on a variety of shifts
  • Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Access, etc.)
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Ability to research, investigate, compile information
  • Planning and organizing skills
  • Problem solving skills
  • Coaching, mentoring, motivating skills
  • Skilled in synthesizing facts, concepts, principles
  • Ability to mediate conflict with tact, diplomacy
  • Must be able to work independently

Other

  • Must be 18 years of age or the minimum required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Flexibility in work schedules and availability for all shifts is essential
  • Ability to adapt to a dynamic environment and working under extreme pressure
  • Subject to a drug screen to the extent permitted by law
  • Upon acceptance of a job offer, must be able to pass the following:
    • MMPI - Psychological testing and a skills assessment
    • Physical exam

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected

Major activity:  Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties:  Limited, to include some standing, bending, and limited stretching and reaching.


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en-US/Site%20Tools/Contact%20us/


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