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Global Account Manager Mountain View, CA Competitive plus Great Benefits

Global Account Manager

Location: Mountain View, CA |
Salary: Competitive plus Great Benefits |
Posted: 26 Jul 2019 |
Closes: 30 Aug 2019 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/710250/163841

Job Introduction:

The world's leading private security organization, G4S, has an immediate job opportunity for an experienced Global Account Manager with a background in security. As a Global Account Manager, you will be responsible for the provision of a global security program for a strategic customer/customers on behalf of G4S Secure Solutions (USA) Inc. with the objective of providing direction and leadership for contracted services including guarding, patrol services, and other security solutions. This position oversees operations and is also responsible for client service, problem resolution, and service delivery enhancements. While the customer(s) is/are US-based, overall operations extend throughout the Americas, Europe, and Asia Pacific regions.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Conduct compliance audits to ensure G4S operations are performing in accordance with all contract requirements
  • Initiate, coordinate and assume responsibility for benchmarking against best-in-class programs and other G4S international accounts; build and facilitate teamwork and partnerships and the implementation of progressive change
  • Coordinate and/or perform security threat assessments of client facilities using authorized assessment tools
  • Implement monthly and quarterly contractually-agreed key performance indicators to measure and enhance security team effectiveness and performance; ensure that account administration and tactical effectiveness metrics are at optimum levels
  • Provide global account management and oversight for the recruitment, selection, orientation, training, development and retention of high caliber staff; plans assigns, and directs work; provide performance feedback, coach associates, and ensure disciplinary actions, as necessary; support staff as appropriate in carrying out their respective responsibilities
  • Manage client safety programs
  • Provide direct management of Regional Operations Managers, and Site Managers
  • Coordinate with client to support special events or emergency coverage


The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess an Associate degree in Law Enforcement, Criminal Justice or a related field

Type and Length of Specific Experience Required

  • Must possess a minimum of 10 years of management experience in the security industry with a combination of account administration and operations
  • Prior successful experience dealing at the highest levels of large customer organizations

Skills Required

  • Effective oral and written communication in an international environment
  • Willingness and ability to travel nationally and internationally as needed
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no work in extreme temperatures is expected

Major activity: International travel to client sites, working on PC while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching


About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices


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