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Global Account Director Santa Clara, California $120K + 10% bonus

Global Account Director

Location: Santa Clara, California |
Salary: $120K + 10% bonus |
Posted: 29 Apr 2020 |
Closes: 30 Jun 2020 |
Job Type: Permanent & Full-time |
Business Unit: US Secure Solutions |
Region / Division: North America |
Reference: G4S/TP/L2985559/190369

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a Global Account Director. As a Global Account Director, you will be responsible for the development and operations of all physical security services for this assigned multi location Security Solutions account. This position ensures quality customer relations, creates and analyzes reports and communicates with client representatives and field offices regularly to facilitate these activities.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development


As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance


In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it


G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Act as a strategic partner communicating directly with different levels of client management including executive levels, directors and other levels
  • Oversee and have the ability to hire, manage, reprimand and direct Account Managers
  • Employ effective strategic leadership skills managing a large-scale guard force service and operations ensuring that such services are customer focused, reliable, stable and always either achieves or surpasses obligated service levels
  • Take the initiative to suggest continuous process improvement and efficiencies through best practices; implement such to improve services and cost to Amazon
  • Manage at a Strategic Level services that include but are not limited to alarm monitoring, access control, incident detection and mitigation, communication and awareness, delivery functions, theft and property and deterrence functions
  • Advise and mentor other G4S personnel serving the client under existing Work Orders
  • Achieve financial goals by establishing objectives, developing and monitoring budgets, controlling and reducing costs, and optimizing use of assets
  • Personnel management; provide supervision to managers within the Secure Solutions Region (i.e., oversee customer relations, ensure required reports and analytics are provided to client and G4S management)
  • Performance / budget compliance; responsible for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives
  • Ensure proper debriefing of contract requirements to servicing field office and regional representatives; interpret rules and regulations; present ideas both orally and in writing; organize and plan projects or events; formulate questions and generate thoughtful and reasonable answers to issues
  • Contract compliance; ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
  • Organize support for short-notice job starts, emergency service and compliance
  • Develop and maintain personal relationships with the largest/key customers
  • Interpret and administer programs and procedures for the organization in accordance with approved company policies

The Ideal Candidate:

Education, Licenses and Certifications Required

  • High school diploma or equivalent

Type and Length of Specific Experience Required

  • A minimum of ten (10) years of management experience a large multifaceted business with knowledge of Executive Protection, Physical Security, Investigations and Special Events
  • A minimum of five (5) years of experience in a responsible global security management role within the security or criminal justice field
  • A minimum of five (5) years of experience managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation
  • Prior work experience developing strategic plans for physical and technical security services
  • Work history must include demonstration of:
    • Proficiency in communication and writing skills consistent with public speaking and construction on complex written reports
    • Ability to use sound business practices to further the goals and objectives of the organization
    • Basic understanding of computer functions and the ability to learn other software as necessary
    • Resiliency and sound judgment in dealing with business and corporate challenges
    • Effectively communicate complex organizational and human resource issues
    • Proven track record of managing and developing projects and employees

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be willing and able to travel with little to no notice
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no work in extreme temperatures is expected

Major activity:  Working on PC while sitting; telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

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