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General Manager - Secure Solutions Cape Town Market Related

General Manager - Secure Solutions

Location: Cape Town |
Salary: Market Related |
Posted: 2 Mar 2020 |
Closes: 30 Nov 2020 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Secure Solutions |
Region / Division: Africa |
Reference: G4S/TP/3620871/187219

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

The General Manager coordinates the provision of contractual and ad hoc security services to customers within the region, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

Role Responsibility:

1. Effective management of the regional financial performance

Manage relationship between actual results, budgets and forecasts

Initiate cost saving model and controls
Gross Margin Management

  • Direct Wage control / ER management

  • Overheads control

  • Contract profitability 

  • Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

Existing Revenue Growth

  • Escalations are achieved

Manage the Region’s cash flow.

  • DSO management

  • Capex

2. Effective management staff  within region:

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure


    • Succession Planning and Employment Equity

    • Attendance of subordinates at scheduled training interventions (WSP and ATR comparison), meeting of employment equity goals, succession planning.


  • Staff motivation levels

  • Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.

  • Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.

  • Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

3. Effective management of operations

Client retention and customer service levels

  • Proportion of contracts lost

  • Ensuring that all required formal customer meeting are scheduled, attended and minuted.

Quality Management/Ops Process management – adherence to quality standard

  • QA audit results and operational matrix

Shared Best Practice

  • Specific examples of implementation of BP from other regions

4. Effective management of business development function

New business development

  • Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.

Competitors evaluations

  • Demonstrate a thorough understanding of the competitor environment faced by the region.

Managing and shaping the external environment

  • Involvement in community and business forums and general public profile

5. Implementation and integration of the HSSEC strategy and culture within business unit:

  • Embed health and safety awareness and responsible behavior with operational team, through consistent focus on health and safety compliance and discipline.
  • Drive health and safety awareness down to supervisory level through communication, enforcement of guidelines and principles, reporting and training
  • Highlight heath and safety examples, both good and bad, to reinforce message and drive to achieve zero harm within our business.
  • Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.

The Ideal Candidate:

Minimum qualification

  • Grade 12 or equivalent
  • Driver’s Licence
  • PSIRA Grade B
  • Registered Security Service Provider
  • Related security industry / ISS services 
  • Minimum 5 - 7 years’ experience in security management

Skills : 

  • Leading people 
  • Financial Acumen
  • Business Skills 
  • Managing  professionally 
  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation
  • Computer literacy
  • Basic financial skills
  • Risk identification

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