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General Manager (Durban) - G4S Secure Solutions - South Africa Durban Market Related

General Manager (Durban) - G4S Secure Solutions - South Africa

Location: Durban |
Salary: Market Related |
Posted: 29 Oct 2019 |
Closes: 29 Nov 2019 |
Job Type: Permanent & Full-time |
Business Unit: South Africa - Secure Solutions |
Region / Division: Africa |
Reference: G4S/TP/3620871/174011

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a General Manager based at our operations in Durban.

Reporting to the Regional Operations Director, the General Manager coordinates the provision of contractual and ad hoc security services to customers within the region, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which Security plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation

Role Responsibility:

Effective management of the regional financial performance

Manage relationship between actual results, budgets and forecasts

Initiate cost saving model and controls
Gross Margin Management

  • Direct Wage control / ER management
  • Overheads control
  • Contract profitability
  • Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

Existing Revenue Growth

  • Escalations are achieved

Manage the Region’s cash flow.

  • DSO management
  • Capex

Effective management staff  within region

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure. 


  • Succession Planning and Employment Equity
  • Attendance of subordinates at scheduled training interventions (WSP and ATR comparison), meeting of employment equity goals, succession planning. 


  • Staff motivation levels 
  • Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
  • Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
  • Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures. 

Effective management of operations

Client retention and customer service levels

  • Proportion of contracts lost
  • Ensuring that all required formal customer meeting are scheduled, attended and minuted. 

Quality Management/Ops Process management – adherence to quality standard

  •  QA audit results and operational matrix

Shared Best Practice

  • Specific examples of implementation of BP from other regions 

Risk Management

  • Conducting Security Risk Assessments and Presenting Risk Mitigation Solutions

Account Management

  • Develop and implement customer retention strategies
  • Understanding of Commercial Contracts and execution as per the SLA's  

Effective management of business development function

New business development

  • Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions. 
  • Monitor and assess the market environment in terms of competitors and current customers.
  • Ensure that all new quotes are done at profitable margins

Competitors evaluations

  • Demonstrate a thorough understanding of the competitor environment faced by the region. 

Managing and shaping the external environment

  • Involvement in community and business forums and general public profile 

Customer needs analysis

  • Upsell of products and new services in line with customers’ needs and risks.

Company image and brand

  • Ensure all vehicles are correctly branded and maintained to improve company image and market share.
  • Adhere to all company brand guidelines

Implementation and integration of the HSSEC strategy and culture within business unit 

  • Embed health and safety awareness and responsible behavior with operational team, through consistent focus on health and safety compliance and discipline.
  • Drive health and safety awareness down to supervisory level through communication, enforcement of guidelines and principles, reporting and training
  • Highlight heath and safety examples, both good and bad, to reinforce message and drive to achieve zero harm within our business.
  • Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required

The Ideal Candidate:

Minimum Qualifications and Experience

  • Grade 12 or equivalent
  • Relevant 3 years Tertiary  recommended
  • Driver’s Licence
  • PSIRA Grade B
  • Registered Security Service Provider
  • Minimum 5 years’ experience in security management


  • South African security legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation 


  • Leading people
  • Managing  professionally
  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation
  • Computer literacy
  • Basic financial skills
  • Risk identification 


  • Driving change
  • Customer Thinking
  • Delivering objectives
    Awareness of the market environment
  • Delivering strategy 

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