First Line Manager (Visits) BRIDGEND £29,103.41 - £31,294.00

First Line Manager (Visits)

Location: BRIDGEND |
Salary: £29,103.41 - £31,294.00 |
Posted: 10 Oct 2019 |
Closes: 17 Oct 2019 |
Job Type: Permanent & Full-time |
Business Unit: UK Central Government Services |
Region / Division: UK & Ireland |
Reference: 8156

Role Responsibility:

First Line Manager (Visits)

HM Prison & YOI Parc, Bridgend

Salary range : £29,103.41 - £31,294.00 per annum

Full-time (40 hours per week)

As the world’s leading security solutions group with operations in over 120 countries and more than 625,000 employees worldwide, G4S is a truly unique company. We’re bigger, more diverse and involved in more fascinating, cutting-edge projects than many people would imagine and we now have an opportunity for First Line Manager (Visits) to join our team at HMP Parc, a category B prison, In Bridgend, South Wales, holding over 1600 men and young people in a secure but modern environment.


An opportunity have arisen to work in the above post, reporting to the Operational Manager of the areas. Please see below for details.


To lead by example and drive forward the T3 /  T4 and Visits Operational team promoting the ethos of Parc Supporting Families (PSF). Endeavour (Military veterans in custody/First Timers), and its continued commitment to support and develop innovative ways that healthy family ties can be established, maintained and enhanced, ensuring all staff support the mission:

  • To reduce re-offending.
  • To reduce intergenerational offending.
  • To increase community inclusion.


Reporting to the Operational Manager for the daily management of the staff group, responsibilities include regular staff supervision, daily team briefings ensuring all staff on duty are aware of their areas of responsibility and the prisoners or public in their care.

Ensuring full audit compliance in line with PSI 15/2011, PSI 16/2011, Risk Assurance Assessments, LSS and all other PSI’s and PSO’s pertinent to both areas. Quality checks of all paperwork must be carried out as necessary to ensure completion is correct and accurate.

Compliance with the HMPPS Family and Significant Others KPT Measures.

Compliance with the HMIP Expectations (46) for this area.

Compliance with the G4S prisons Family and Significant Others strategy.

To manage as required, the daily visits provision, ensuring the environment is welcoming, safe and secure and the established balance between humanity & dynamic security is maintained, including all searching targets. Quality checks of all paperwork must be carried out as necessary to ensure completion is correct and accurate.

To manage the staff in their daily allotted tasks ensuring staff  act in a professional manner at all times when dealing  with the public, prisoners, families, friends and professional  or legal representatives visiting this establishment 

Supervision of PNOMIS to ensure that all data is entered accurately in both areas.

To manage Kronos in conjunction with the Operational Manager, ensuring all rules and regulations governing the provision are met.

Ensure compliance with Health & Safety ensuring monthly H&S reports are produced for the areas in scope.

Recognition and promotion of the protected characteristics; Age, Disability, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion and Belief, Sex and Sexual Orientation.

Ability to produce well-written reports with written summaries, which will also require the use of Excel, importing graphs, producing and analysing data.

The Ideal Candidate:


Technical Education:

  • Must have good IT Skills
  • Excellent Interpersonal Skills
  • Managerial Skills beneficial but not essential



  • Minimum of 12 months operational experience
Personal Qualities:
  • Resilience.
  • Belief in the ability for prisoners to achieve and sustain change
  • Personal responsibility taking
  • Negotiation skills with prisoners and public
  • Teamwork
  • Integrity
  • The ability to work professionally with external partners, statutory and third sector.
  • Promote and maintain the recognised standards of these areas.
  • Lead by example


At G4S, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care. We are seeking to recruit a caring, pro-active and confident professional to help make a real difference to their lives.


If you join us, you will find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us. Our benefits are as you would expect from a large organisation and include a company pension, comprehensive training, career development, generous holiday entitlement, uniform and access to our on-site gym.


Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.


You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 5 years. You will also need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.


HMP & YOI Parc is committed to a clean air policy for the wellbeing of its staff, and to protect them from the risks of passive smoking. Our prison is a smoke-free environment, and smoking is not permitted in any area of the establishment. The conveyance of smoking paraphernalia (including tobacco, cigarettes and e-cigarettes) through the Keylock and into the prison will be considered a disciplinary offence under the company’s Disciplinary Policy

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