File Checker/ Gatekeeper

Location: Lincoln |
Salary: £21,500 per annum based on 40 hours per week |
Posted: 19 Feb 2020 |
Closes: 4 Mar 2020 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G20/10

Job Introduction:

In 2012 G4S and Lincolnshire Police formed a Strategic Partnership and we are now currently looking for an individual who is interested in joining us as a File Checker/ Gatekeeper.

This is a full time position for 40 hours per week. The post is based at Lincolnshire Police Headquarters, Nettleham. The benefits of working from this location include; free car parking and 24 hours use of a free gym.

The ideal candidate will be able to work within a multi-disciplinary department, maintaining and interrogating computer systems, also be able to quality control the accuracy and validity of information held in accordance with Force Policy, National Guidance and the Data Protection Act 1984.  They will also be able to provide support and assistance within the department ensuring the smooth operation of its core tasks and support operational officers, as well as promoting equality of opportunity to the people of Lincolnshire and treat all individuals fairly with dignity and respect.  The ideal candidate will be able to provide a high quality, customer focused administrative support.

Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application.


Role Responsibility:

  • Responsible for inputting, updating, maintenance and quality control of information onto Police, National and other force computer systems in accordance with policies and directives current at the relevant time.
  • Create and assist in the accurate and prompt maintenance of manual and computerised records to ensure the integrity of data held, in line with company policies and procedures so that all information readily available and accessible.  Including the transfer of case files in the required format to criminal justice partners as required.
  • Identify any evidential or qualitative deficiencies to the officer in the case and direct enquiries necessary to upgrade case files within the set time limits.
  • Monitor, coordinate, the continuity of evidence, evidence gathering and exhibits in accordance with legal and force procedures.  Ensure all relevant unused material is identified and recorded in accordance with requirements.
  • Liaise and work in partnership with but not limited to Lincolnshire Police, CPS, HMCTS, Partner Agencies and other Police Forces. Maintain and strengthen the commitment to improve customer service.
  • To administer process, review, maintain and progress case file information on appropriate computer systems or manual records and in accordance with national and locally agreed standards for evidential standards, quality and timeliness.
  • Act as the point of contact and liaison for case file progression.
  • Analyse directions assess for further requirements and process ensuring timeliness is complied with. Respond to enquiries, correspondence and requests for further work and information by partner agencies, including HMCTS, the CPS, members of the public, solicitors, insurance companies and the Motor Insurer’s Bureau as required and provide the appropriate advice, guidance and support as necessary and in accordance with establish protocols.
  • Provide charging advice and guidance to investigating officers and staff in accordance with CPS Charging Standards as applicable at the time.
  • Ensure robust, effective investigation and decision making takes place in a timely manner and where appropriate undertake and perform or review and task further enquiries. 
  • Understand and act in accordance with legal requirements and keep updated with changes to legislation and guidance, both national and local.  Review impact on current systems and practices and where appropriate propose changes to working and operating practices.  Understand and act in accordance with policies and directives current at the relevant time.
  • The requirement where appropriate to attend and give evidence at court.
  • Support other units within the Criminal Justice Service but not limited to as required from time to time.
  • To assist in training and to carry out other duties as may be required from time to time within the general scope of the post.


The Ideal Candidate:

Key Compentencies:

  • Dealing with Changing Circumstances
  • Supporting and Working with Others
  • Dealing with Complexity
  • Acting Professionally
  • Delivering Great Customer Service
  • Sharing and Co-Operating

Essential Skills and Knowledge:

  • Communicates effectively and the ability to demonstrate the use of interviewing techniques.
  • Excellent time management skills with the ability to work to tight deadlines.
  • Experience of data input and retrieval and experience of working within an administrative and computerised role.
  • Uses listening and questioning techniques to elicit relevant information.
  • Demonstrates a methodical approach to work with the ability to plan, co-ordinate and prioritise.
  • Demonstrates the ability to check, collate and analyse information ensuring a high degree of accuracy.
  • Able to work using own initiative and work unsupervised.

Desirable Skills and Knowledge:

  • Demonstrates knowledge of Police Computer Systems, procedures and working practices.
  • Demonstrates knowledge of Microsoft Office packages.
  • Demonstrates an ability to complete workloads within set timescales
  • Hold a full clean driving licence


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