Duty Manager

Location: Manchester, United Kingdom |
Salary: 11.50 hourly |
Posted: 9 Oct 2020 |
Closes: 23 Oct 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 200001JH


This is a Monday - Friday 07:00 - 17:00 role but times may need to be adjusted in line with site specific issues or incidents

As the Duty Manager you will be responsible for the day to day operation at the clients main site in the North West - Hardman Boulevard  ensuring that all contractual requirements are being met. You will be responsible for leading, managing and delivering the contract operating performance for the officers, as required by our contract, within your area of responsibility..

As a support to the custodians of the contract’s operational performance, you will be responsible for ensuring that the operating of the day to day activities meets and exceeds the expectations of the client and G4S stakeholders. Also ensuring you have a fully trained and motivated team in preventing security breaches and any penetration test failures.

The role will be: -

  • Responsible achieving the deployment SLA’s.

  • Responsible for leading, motivating a team of security personnel at Hardman Boulevard, ensuring that the security team is fully engaged and supported to deliver a world-class customer experience and achieve daily, weekly and monthly performance objectives.

  • Deliver effective manpower and establishment plans to ensure that resources are adequate for the requirements at Hardman Boulevard.

  • Instill a customer focused culture and a Service Excellence approach at site level to deliver exceptional standards improving the customer experience.

  • Responsible for deployment of officers & working with account AOC’s to achieve the required SLA performance.


Continuously developing self and others to understand the contractual requirements, identifying trends and implementing plans to improve and enhance performance to drive achievement.

Key Responsibilities


  • Plan and direct the local operations of the G4S personnel to ensure compliance with BS 7499 and local operating procedures as described in the assignment instructions. Details of cover reported to Operations Manager & National Account Manager for reporting to the client Senior Management Team

  • To manage any ad hoc request and ensure adequate cover is provided

  • Regular contact with client FM team to understand the current needs and requirements. Be responsible to the client’s needs and work in partnership with them to support the delivery of the required service

  • Managing the team of Security Officers on site and ensuring they undertake their roles in completing all their operational duties in line with the Assignment Instructions and Contract Site Guidance Folder to the G4S and Natwest Service Excellence Standard

  • Ensure Security Team is briefed on management memo’s and signatures on confirmation of understanding forms have been obtained

  • Ensure and oversee the following system communications are being updated & maintained: -

  • Contractors Lists

  • Control room contact list of all Service Providers

  • To be responsible for the key control systems ensuring these are conducted in line with BS 7984.

  • To take responsibility for the CCTV monitoring and controls and ensure that these are conducted in accordance with BS 7958.

  • The Duty Manager will be required to hold a CCTV Operator License to be able to manage the day to day operation of the control room in full.  

  • Ensure all control room paperwork is maintained and any anomalies are rectified 

As the world’s leading provider of security solutions, we offer lots of training and support. You’ll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. 


  • 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)

  • Workplace Pension Scheme

  • Great 4 Savings Employee Discount Scheme

  • Progression, training and development opportunities

As this is a security role we’re required by law to ask a number of screening questions. You’ll only have to do this once to be eligible to apply for G4S and our wide range of security roles so we’ve made this as quick as possible.

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