Domestic Manager

Location: Croydon |
Salary: £36,000 - £40,000 |
Posted: 23 May 2022 |
Closes: 6 Jun 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11486

Role Responsibility:



Croydon Hospital

£36,000 - £40,000 per annum

40hrs, Full Time, Permanent


We have an exciting opportunity for a Domestic Manager to join our team at one of our key NHS contracts based in Croydon. This is a full time role working 40 hours per week


As Domestic Manager you will be managing the day to day responsibilities and ensuring that the ‘Domestic Service’ delivery to Croydon Hospital, Croydon and Community Clinics are maintained within contractual parameters and G4S budget as set.


You will be expected to effectively manage, monitor and develop the service to the satisfaction of the Croydon NHS Trust and G4S. Use standards set by the company to ensure the consistent delivery of service through adhering to the contract specification and establish good working relationships with own and client teams.


Key Responsibilities will include:


  • Ensuring Housekeeping Overall Performance are within the KPI,  budget and reflects industry best practice.

  • Management of a 24 hour, 7 day a week, 365 days a year Cleaning and Domestic service.

  • Overseeing Management of PEST and Fem hygiene sub-contractor.

  • Creation of Monthly Performance Data, conducting trend analysis. Proactively manage all Service Requests and Tasks.

  • Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All G4S Management. Ensure all contacts are handled in a professional manner

  • Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence

  • Work from daily reports provided to ensure job are attended and completed within SLAs to minimise any overdue works, to ensure there is a fair distribution of workload to all

  • Work from daily reports provided to ensure jobs are attended and completed within SLAs to minimise any overdue works.

  • Provide full support and all training requirements to the Housekeeping function, any new starters on an ongoing basis. Ensure all training material is kept up-to-date, in line with Industry Standards, ISO9001

  • Ability to create and manage Staff Rota, ensuring all shifts are covered, shift patterns are adhered to at all times. Provide cover, and solutions to all staff absenteeism, whether that is planned or unplanned.

  • Flexible approach is essential, be prepared to cover all shift patterns, including weekends and Bank Holidays, participating in On Call Duties (1 in 9)

  • Dealing with all performance/SLA related issues, including team performance, setting of SMART objectives for all team members.

  • Handling all escalations, calls complaints, questions and queries as necessary, from all parties associated with G4S

  • Carry out team meetings, actively participating in the monthly and weekly meetings, with own team, and any teams within the G4S departments and/or Trust

  • Undertake general administration to support the department, ensuring all service standards are met

  • To demonstrate rapid response to customer issues and show a systematic approach to problem solving

  • To resolve issues at first level and escalate when required


The Ideal Candidate:



Essential Criteria:


  • Manager/Team Leader/Supervisor Experience Essential, with proven Track Record of Managing a successful Team

  • Management Level 3 IOSH

  • Customer Service Level 2

  • Experience of working in an NHS Environment

  • Sound Knowledge of CAFM Systems

  • Accurate Record Keeping

  • Able to build Professional Relationships, at all levels, both internally and externally

  • Be able to work under pressure and prioritise workload accordingly

  • Strong IT skills Knowledge of Google suites


Additional Company Benefits available:


  • G4S Life Assurance Scheme

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme 

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.



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