Customer Service

Director of Operations Hawtho Competitive

Director of Operations

Location: Hawtho |
Salary: Competitive |
Posted: 4 Oct 2021 |
Closes: 30 Nov 2021 |
Job Type: Full Time and Permanent |
Business Unit: US – AMAG Technology |
Region / Division: AMAG Technology |
Reference: CA100421DOO

Job Introduction:

AMAG Technology is seeking a highly motivated Director of Operations to lead the activities of the Customer Relationship Representatives and Logistics Operations Team.


Role Responsibility:

  • Ensure Customer Orders are processed and acknowledged within set timeframes
  • Manage, coach, mentor and develop the staff
  • Coordinate purchasing activities with customer service, technical support, and other departments to acquire inventory and supplies in a cost effective and timely matter
  • Demonstrate ability to provide exceptional customer service
  • Analyze reorder reports and review product demand reports and ensure purchase orders are placed accordingly
  • Make recommendations to amend customer service policies and procedures.
  • Work with customers, vendors, management and peers to successfully resolve problems, provide information.
  • Liaise with Accounting and RMA Receiving Departments to resolve billing and credit problems.
  • Ensure all customer and vendor and purchase orders are processed according to established work instructions and procedures.
  • Actively look for ways to help internal and external customers.
  • Other duties as assigned


The Ideal Candidate:

  • BS/BA degree in Business Management preferred
  • 10+ years of progressively more responsible experience in a manufacturing/distribution office environment including management experience is required 
  • An equivalent combination of education and experience may be considered 
  • Demonstrated ability to provide exceptional customer service.
  • Solid knowledge of how processes and functions of customer service, purchasing, and returns management interrelate.
  • Demonstrated ability to meet objectives within deadlines with outstanding follow-through, time management and planning skills.
  • Strong customer orientation and problem solving skills.
  • Excellent interpersonal skills with proven productive working relationships with customers, management and peers.
  • Microsoft Office Computer Skills required.
  • Experience with Great Plains a plus.


About the Company:

AMAG Technology is part of G4S, the world’s largest security company. AMAG Technology, Inc's Symmetry Security Management Systems can be found in a wide spectrum of markets: government, commercial, education, transportation, healthcare, retail and banking.

AMAG Technology has been at the leading edge of access control technology for over 30 years. As AMAG Technology looks to the future, the next generation of products will bring the core aspects of security to the next step beyond integrated solutions – Symmetry™.

Why Work for AMAG?

  • Competitive Salary
  • Medical, Dental, Vision, and Disability Plans
  • Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401(k) match
  • Paid Time Off & Paid Holidays
  • Employee referral program
  • Tuition Reimbursement
  • Professional Certification Reimbursement

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor


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