Deputy Soft Services Manager

Location: Oxford, Oxfordshire |
Salary: £35,000 - £40,000 |
Posted: 26 Nov 2021 |
Closes: 17 Dec 2021 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 10941

Role Responsibility:



Churchill Hospital, Old Rd, Headington, Oxford OX3 7LE

40hrs, Full Time, Permanent

£35,000- £40,000 per annum

Excellent Company benefits including Contributory Pension


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies. 


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles. Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


Churchill Hospital is a centre of excellence for cancer services and other specialties, including renal services and transplants, clinical and medical oncology, dermatology, haemophilia, chest medicine and palliative care. 

In 2009 the hospital saw a major new development consisting of an integrated cancer and haematology Centre, a surgery and diagnostics centre and the Wytham Wing – housing the Wytham Ward (transplants) and private outpatients. 


G4S FM delivers the following services and employs circa 200 staff: Helpdesk, Patient and Retail Catering, Cleaning, Portering, Planned and Reactive Maintenance, Lifecycle Replacement, Grounds Maintenance and Pest Control.

We have an opportunity for an experienced Deputy Soft Services Manager to join our team based at Churchill Hospital.


As Deputy Soft Services Manager you will be supporting the Soft Services Manager to deliver a profitable, efficient and safe operation for cleaning, catering, and portering service within the Churchill contract.


Key Responsibilities will include:


  • Manage daily, weekly, monthly routines to review and action service failure points or opportunities for improvement.

  • Provide management and direction to the Soft FM team by promoting best business practices

  • Ensure actions are followed up, processes followed and standards upheld

  • Attend all contractually agreed and performance enhancing meetings for the role

  • Review stock levels for all Soft FM functions. Implement processes to reduce inventory but ensure no Service failure points can occur

  • Measure and review performance of catering sub-contractor

  • Conduct sub-contractor contractual reviews to improve value / performance

  • Conduct safety & performance walks to assess performance

  • Create and submit reports as requested to client and G4S

  • Be aware of national standard changes or technology improvements that can impact the site both positively (cost reduction) and unfavorably (drive price uplift negotiations)

  • Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management

The Ideal Candidate:


Essential Criteria:

  • Experience as a Soft FM at senior level (preferably within a similar environment)

  • A thorough knowledge of HACCP, National Cleaning Standards, and BICS regulations.

  • Excellent communication skills.

  • Proven background within the delivery of soft facilities services on a large client

  • Ability to communicate at all levels in an appropriate manner

  • Proven skills in building strong relationships with customers and managing their expectations


Additional Company Benefits available:


  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Free eye-tests/discounts for VDU users

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.




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