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Customer Support Administrator Tewkesbury, United Kingdom Up to 21000

Customer Support Administrator

Location: Tewkesbury, United Kingdom |
Salary: Up to 21000 |
Posted: 16 Jun 2022 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 411

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work work for the DWP project. This role will be full-time (40 hours a week) and on a permanent contract.

Responsibilities:

  • Schedule engineers to callouts quickly and in line with
  • contractual KPI and NSI requirements and to maximise productivity
  • Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe.
  • Monitor email to pick up incoming calls & queries
  • Update daily reports with call status to monitor for KPI
  • Monitor calls that have not been completed within the first visit
  • (Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.
  • Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.

What we're looking for

  • Experience within a similar role. 
  • A high standard of computer literacy &understanding of commonly used office packages. 
  • Ability to prioritise and work on own initiative.
  • Self-motivated & confident
  • Knowledge of Service Centre System would be highly desirable

Benefits 

  • Salary of up to £21,000
  • Free Parking - 25 days Annual Leave (plus bank holidays) -
  • Pension / Life Assurance - Perks at Work Scheme

About Us:

G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK�s largest private provider of security solutions. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location-based services, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities.


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