Customer Support Administrator Tewkesbury, United Kingdom Up to 21000

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work. This role will be full-time (40 hours a week) and on a permanent contract.

Responsibilities:

• Maintain accurate information on the contracts database.
• Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded.
• Communicate with customers to arrange visits.
• Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area. 
• Handle customer calls reporting faults within an agreed timeframe.
• Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers.
• Schedule engineers to callouts quickly and in line with contractual and NSI requirements and to maximise productivity

What we're looking for

• Experience within a similar role. 
• A high standard of computer literacy &understanding of commonly used office packages. 
• Ability to prioritise and work on own initiative.
• Self-motivated & confident
• Knowledge of Service Centre System would be highly desirable

Benefits 

• Salary of up to £21,000
• Free Parking - 25 days Annual Leave (plus bank holidays) -
• Pension / Life Assurance - Perks at Work Scheme

About Us:

G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK�s largest private provider of security solutions. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location-based services, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities.