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Customer Support Administrator Tewkesbury, United Kingdom Up to 21000

Customer Support Administrator

Location: Tewkesbury, United Kingdom |
Salary: Up to 21000 |
Posted: 27 Jul 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 210001WB

The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work. This role will be full-time (40 hours a week) and on a permanent contract.

 

Responsibilities:

  • Maintain accurate information on the contracts database

  • Schedule activities in line with contractual and NSI requirements and ensure activities are carried out and recorded

  • Communicate with customers to arrange visits

  • Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.

  • Handle customer calls reporting faults within an agreed timeframe

  • Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers

  • Schedule engineers to callouts quickly and in line with contractual and NSI requirements and to maximise productivity

 


What we're looking for:

  • Experience within a similar role

  • A high standard of computer literacy &understanding of commonly used office packages

  • Ability to prioritise and work on own initiative

  • Reliable

  • Eye for detail

  • Team player

  • Self-motivated & confident

  • Knowledge of Service Centre System would be highly desirable

 

Benefits: 

  • Salary of up to £21,000

  • Free Parking

  • 25 days Annual Leave (plus bank holidays)

  • Pension / Life Assurance

  • Perks at Work Scheme

 

About Us:
 
G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK’s largest private provider of security solutions. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location-based services, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities.
 

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