Customer Support Administrator Tewkesbury, United Kingdom Up to 21000
Customer Support AdministratorLocation: Tewkesbury, United Kingdom | Salary: Up to 21000 | Posted: 11 Jun 2020 | Closes: 11 Jul 2020 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Fixed Term | Reference: 200000RX-internal
F&S - G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK’s largest private provider of security solutions. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location-based services, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities.
Scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work. The job holder will be required to work 40hrs per week on a 6-12 months maternity cover.
Maintain accurate PPM information on the contracts database
Schedule PPM activities in line with contractual and NSI requirements and ensure activities are carried out and recorded
Communicate with customers to arrange visits
Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.
Handle customer calls reporting faults within an agreed timeframe
Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers
Schedule engineers to callouts quickly and in line with
contractual and NSI requirements and to maximise productivity
The Ideal Candidate
Fluent in written and spoken English
A high standard of computer literacy & understanding of commonly used
Ability to prioritise and work on own initiative
Eye for detail
Self-motivated & confident
Knowledge of Service Centre System would be highly desirable
Salary of up to £21,000
25 days annual leave
Pension/ Life Assurance
Perks at Work Scheme
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