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Customer Support Administrator Tewkesbury, United Kingdom Up to 21000

Customer Support Administrator

Location: Tewkesbury, United Kingdom |
Salary: Up to 21000 |
Posted: 11 Jun 2020 |
Closes: 11 Jul 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Fixed Term |
Reference: 200000RX-internal

About G4S


F&S - G4S Fire & Security Systems (UK) is part of G4S Secure Solutions (UK), the UK’s largest private provider of security solutions. G4S Fire & Security Systems (UK) is the leading integrator of fire and security solutions with a fully accredited 24 x 7 monitoring centre for fire, security and location-based services, protecting everything from small offices and schools to large multi-national organisations and high security Government facilities.


Job Introduction


Scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work. The job holder will be required to work 40hrs per week on a 6-12 months maternity cover. 


Main Responsibilities

  • Maintain accurate PPM information on the contracts database

  • Schedule PPM activities in line with contractual and NSI requirements and ensure activities are carried out and recorded

  • Communicate with customers to arrange visits

  • Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.

  • Handle customer calls reporting faults within an agreed timeframe

  • Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers

  • Schedule engineers to callouts quickly and in line with

  • contractual and NSI requirements and to maximise productivity


The Ideal Candidate



  • Fluent in written and spoken English

  • A high standard of computer literacy & understanding of commonly used

  • office packages

  • Ability to prioritise and work on own initiative

  • Reliable

  • Eye for detail

  • Team player

  • Self-motivated & confident

  • Knowledge of Service Centre System would be highly desirable


In return


  • Salary of up to £21,000

  • Free Parking

  • 25 days annual leave

  • Pension/ Life Assurance

  • Perks at Work Scheme


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