Customer Solutions Manager Etobicoke, Ontario Competitive

Customer Solutions Manager

Location: Etobicoke, Ontario |
Salary: Competitive |
Posted: 22 Nov 2020 |
Closes: 22 Dec 2020 |
Job Type: Permanent & Full-time |
Business Unit: Canada |
Region / Division: Americas |
Reference: G4S/TP/2239755/199528

Customer Solutions Manager

Job Introduction:

This position description assumes that the individual has satisfied all basic requirements for employment by G4S Secure Solutions Canada, including, but not limited to: background check, drug screening, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED). Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee. The individual in this position is required to follow any other instructions and perform ad hoc duties as required.

Role Responsibility:

Reporting to the Vice President, Customer Solutions, the Customer Solutions Manager is responsible for the management of the Client’s Security Program as a management representative of G4S.  The Customer Solutions Manager will work with the Account Management Team and the Client’s key contacts within a formal governance structure for continuous program improvement and strategic program development.    

Main Job Tasks and Responsibilities Include but are not limited to:

  • Accountability to set the strategy and direction for the Account Management Team to meet contractual requirements and client objectives

  • Align internal business units to meet and exceed defined Service Levels

  • Contribute to the development and continuous improvement of the Client’s security program

  • Represent G4S within a formal governance structure at the Management level

  • Oversee the development, management and tracking of action plans associated with special projects, continuous improvement efforts, and new programs

  • Be the Client’s primary contact for all matters relating to the Security Program

The Ideal Candidate:



  • A proven ability to function effectively at both the conceptual/strategic level and the operational/tactical level; a high level of comfort interacting at all levels of the organization

  • Analytical skills to identify areas for improvement and develop strategies and associated tactical plans for execution

  • Ability to gain management support and work effectively at all levels across the organization and across departments

  • Excellent interpersonal skills with ability to interact effectively with business partners and clients at all levels 

  • Strong business communication skills (professional written work, effective presentation skills, ability to brief Executive Team verbally and in writing, translate strategic objectives into tactical plans)

  • Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).

  • Ability to create, prepare and execute complex strategies while organizing multiple projects and job responsibilities

  • Post Secondary Education or equivalent combination of education and experience 

  • Significant experience in the financial services industry

  • Strong understanding of the field of physical security

  • Strong leadership skills and interpersonal skills needed to build and motivate effective teams

  • Ability to identify and respond to critical issues quickly and accurately

  • Attention to detail and a high level of confidentiality

  • Excellent organizational and time management skills

  • Flexible and available to respond as Management Lead to Client’s critical incidents

About the Company:

G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.

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