Customer Services Assistant

Location: Cheltenham, Gloucestershire |
Salary: £19.893.24 |
Posted: 24 May 2022 |
Closes: 21 Jun 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 11258

Role Responsibility:




Full Time vacancies available

Great Rates of Pay, Good Holiday Allowance plus a Retention Bonus



G4S Customer Services




Full time vacancies available



We are looking to grow our existing Customer Services team at this prestigious site in Cheltenham, and have Full-time vacancies available covering shifts between 6.30am and 7.00pm Monday to Friday.


Our current rate of pay is £19.893.24 per annum.  Also included is an annual retention bonus of £2,000 (pro-rata), plus a holiday allowance of 30 days holiday per year, including Bank Holidays, plus 2.5 Privilege days per year, increasing to 35 days after 5 years service.


As a Customer Services Assistant you will provide support to the Total Facilities Management area of the contract by receiving, acknowledging and processing all TFM service requests, processing visitors, assisting with Desk Management and providing switchboard services.


Some of your key responsibilities will include working flexibly between the G4S Customer Services teams to ensure records are maintained and updated using appropriate applications such as Maximo, VRIS and Hospitality Suite.


You will answer, screen, administer or transfer inbound calls as required, give written responses to routine enquiries, resolve administrative problems and inquiries, escalate service-related issues where necessary and follow up high priority works to ensure the customer contact is fully informed.

The Ideal Candidate:

The successful candidate will have experience of delivering excellent customer service and have proven experience of working as part of a team.  You must also be willing to undergo and obtain extended security clearance in order to commence employment with us. 


On commencement of employment there is also a 2.5%  of annual salary ‘Golden Hello’.


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We provide integrated FM Services in a wide range of environments.  


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity.



Please be aware that due to the nature of the business security clearance to a high government level will be required.



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