Customer Services Assistant - Part time

Location: Cheltenham, Gloucestershire |
Salary: £9,607.20 |
Posted: 8 Apr 2020 |
Closes: 3 Jun 2020 |
Job Type: Permanent & Part-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 8628

Role Responsibility:

Permanent - part time role (20 hours per week), working 4 hour shifts between 6:30am and 7:00pm, 5 days per week


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


Role Overview
As a G4S Customer Services Assistant you will provide support to the Total Facilities Management area of the contract by receiving, acknowledging and processing all TFM service requests, processing visitors, assisting with Desk Management and providing switchboard services.


Some of your key responsibilities will include working flexibly between the G4S Customer Services teams to ensure records are maintained and updated using appropriate applications such as Maximo, VRIS and Hospitality Suite.


You will answer, screen, administer or transfer inbound calls as required, give written responses to routine enquiries, resolves administrative problems and inquiries, escalate service-related issues where necessary and follow up high priority works to ensure the customer contact is fully informed.

The Ideal Candidate:

The ideal candidate

  • Experience of delivery excellent customer service
  • Proven experience working as part of a team


It would be desirable for this role if you had an understanding of information management systems or databases and had previous experience in a Facilities Management environment.



The salary for this role is £19,214 per annum. In addition to this, full-time employees will receive a £1,000 annual retention bonus for each year with the company that DV clearance is held. This will be pro-rata for part-time employees.


Please be aware that due to the nature of the business vetting is an intrusive and prolonged process.

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