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Customer Services Administrator Sutton, United Kingdom Up to 23400

Customer Services Administrator

Location: Sutton, United Kingdom |
Salary: Up to 23400 |
Posted: 13 Jul 2022 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Fixed Term |
Reference: 594

Job Outline

The role will be home-based as maternity leave cover. The position holder is responsible for working as part of a team, setting up and administering contracts accurately in the online operating system, dealing with queries and requests and liaising with customers and internal stakeholders to facilitate a prompt and effective service delivery.

Key Responsibilities

  • Working with Management & Operations to establish best administration practice
  • Managing and reconciliation of ad hoc work order requests
  • The set-up of new sites
  • Contract maintenance
  • Dealing with queries and requests from customers and operations teams
  • Communicating effectively with the Operations teams
  • Liaising closely with the Finance team
  • Communicating closely and effectively with customers and internal stakeholders
  • Completing other administration requests from Management as required

Key Performance Indicators

  • Works quickly and accurately
  • Demonstrates flexibility and personal commitment to changing work flows and demands
  • Adheres to processes and procedures
  • Works effectively on own initiative
  • Supports and collaborates with other members of the team Skills Required

Skills required

Essential

  • Intermediate level skills in Microsoft Office, Google Docs and Sheets or equivalent
  • Excellent communication and customer service skills
  • Understanding of administration processes and procedures
  • Ability to work under pressure
  • Ability to prioritise and work on own initiative
  • Ability to work methodically and to pay particular attention to detail
  • Ability to work with flexibility within a team environment

Desirable

  • Previous administration experience


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