Customer Service Team Leader Belfast, United Kingdom 10.59 hourly

G4S now have an exciting opportunity for a Customer Service Team Leader to join our Belfast team.

As a team leader working in the G4S ARC you will be responsible for the monitoring the team, will be reporting directly in to the Operations Manager and will contribute to delivering operational excellence. Your team will be responding to our customer's alarm systems throughout the UK, monitoring the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that that all alarm activations are dealt with in a professional and timely manner. 

The role does require candidates to have the flexibility to work a rotational shift pattern of days and nights including weekends and Bank Holidays. 

Responsibilities:

• Ensure the effective running of the shift team
• Manage the event and call handling performance of the shift team
• Maintaining full compliance
• Monitor and manage the personal development needs of the team
• Working under pressure
• Holding one to one sessions with the team 
• Deliever training and coaching to the team 
• Maintaining accurate records
• Assist the analysis and resolution of customer complaints
• Maintain a relevant production of succinct and timely reports for aspects of shift teams performance
• Ensure appropriate operational and technical knowledge is kept up to date
• Follow health and safety measures