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Customer Service Operator Tewkesbury, United Kingdom 9.87 hourly

Customer Service Operator

Location: Tewkesbury, United Kingdom |
Salary: 9.87 hourly |
Posted: 10 Sep 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100028C

About the company:  G4S is a leading global security and outsourcing group, specialising in outsourcing of business processes in sectors where security and safety risks are considered a strategic threat. G4S have recently been acquired by Allied Universal making the company the biggest security provider and the 7th largest employer in the World.

Job Description: 

This role will see you being a key point of contact working as part of a busy helpdesk environment in which no phone call is the same! The helpdesk can expect to recieve up to 9,000 requests per month from our customer and will be responsible for processing and completing any work orders following these calls. 

This position would be on an shift pattern working 12 hour shifts on a four days on and four days off on a rotational basis across both days and nights shifts.

Role responsibility:

  • Assisting with the creation and administration of contract related work orders.
  • Manage and cordinate enquires and requests from the customer.
  • Handle and filter incoming calls in accordance with procedures 
  • Process work orders from the customer
  • Act as a point of escalation
  • Communicate with and support the G4S contract operations team.
  • Manage key site based electronic systems and process escalate faults via the processes


The Ideal Candidate:

  • IT literate to an intermediate level with a good working knowledge of Google based systems 
  • Quality Awareness - achieve a high level of accruacy
  • Excellent attion to detailx
  • Excellent interpersonal skills 
  • Customer Focused
  • Ability to work under own initative
  • Ability to work to deadline
  • Abilty to stay calm and prioritise in busy situations

Benefits

Workplace Pension Scheme

Great 4 Savings Employee Discount Scheme

Progression, training and development opportunities

Join G4S and you can also enjoy real career progression with a large international company - as the world’s leading provider of security solutions, we offer loads of training and support. You’ll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

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