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Customer Service Manager Leeds, United Kingdom Up to £31,939

Customer Service Manager

Location: Leeds, United Kingdom |
Salary: Up to £31,939 |
Posted: 21 Dec 2021 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2100023M

Our way of life is not how it used to be. We’re looking for individuals who are looking to be part of our team in making the difference to get life moving again. In partnership with one of our biggest customers, we are supporting their goal in adapting to this new world;  getting our country back on its feet and people back into employment. As a result, we are expanding our portfolio of sites for this client and require additional operational management support to drive KPI performance and exceptional service delivery whilst managing a large team of Security Officers.


The Mobile Contract Support Manager will be the main site based customer contact. Accountable for ensuring all buildings are available for work when required by the client and ensuring all required services are delivered across a portfolio of buildings.


The role will be:


Ensuring every building is open when required


Responsible for training and assisting a team of security personnel across a geographical portfolio. Ensuring that your team are fully engaged and supported to deliver a first class customer experience and achieve daily, weekly and monthly performance objectives:


·   Instil a customer focused culture and a right first time approach at site level to deliver exceptional standards improving the customer experience


·   Continuously developing self and others to understand the contractual requirements, identifying trends and implementing plans to improve performance.



·   Key site customer contact

·   Meeting with Customer contacts on a twice monthly basis

·   Safety and security of employees and customers with regard to working and environmental conditions

·   Employee Management

·   Emergency site cover

·   CCTV Management

·   Employee induction, coaching and training

·   Implementation of Initiatives & Projects

·   Deployment Of personnel in line with contractual requirements

·   P&R key management

·   Uniform Delivery

Skills and Experience

·   Operational Deployment experience

·   Self-management

·   Planning and organising

·   Verbal & written Communication skills

·   Desktop IT skills  

·   People Management – Disciplinary and investigation management experience 

 ·   Teamwork

·   Security and operational systems  

·   SIA Security Guarding/Door Supervisor Licence and CCTV licence

Due to the extent of the portfolio, a full driving licence is essential for this role. A company car will be provided.


We’re the world’s leading provider of security solutions so we offer lots of training and support. You’ll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.




  • Company Car

  • 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked)

  • Workplace Pension Scheme

  • Great 4 Savings Employee Discount Scheme

  • Progression, training and development opportunities


As this is a security role we’re required by law to ask a number of screening questions. You’ll only have to do this once to be eligible to apply for G4S and our wide range of security roles so we’ve made this as quick as possible.

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