Customer Service

Customer Service Manager Wrexham, United Kingdom Up to 31500

Customer Service Manager

Location: Wrexham, United Kingdom |
Salary: Up to 31500 |
Posted: 9 Sep 2020 |
Closes: 23 Sep 2020 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2000018Y-internal

 Contract Support Manager
 North Wales
 
The Mobile Contract Support Manager will be the main site based contact for one of our most prestigious customer's. Accountable for ensuring all buildings are available for work when required by the client and ensuring all required services are delivered across a portfolio of buildings
 
The role will be:
 Ensuring every building is open when required
 Responsible training and assisting a team of c.140 security personnel across a geographic portfolio. Ensuring that their team are fully engaged and supported to
deliver a first class customer experience and achieve daily, weekly and monthly
performance objectives
 Instill a customer focused culture and a right first time approach at site level to deliver
exceptional standards improving the customer experience
 Continuously developing self and others to understand the contractual requirements,
identifying trends and implementing plans to improve performance.
 
RESPONSIBILITIES / ACCOUNTABILITIES:
 Key site customer contact
 Meeting with Customer contacts on a twice monthly basis
 Safety and security of employees and customers with regard to working and
environmental conditions
 Employee Management
 Emergency site cover
 CCTV Management
 Employee induction, coaching and training
 Implementation of Initiatives & Projects
 Deployment Of personnel in line with contractual requirements
 P&R key management
 Uniform Delivery
 Employee Management
 Assisting the management of Ad-Hoc work
 Maintain contractual and company standards
 Responsible achieving the deployment SLA’s
 Maintaining Operational systems information.


Experience and Qualifications:
 
 Security Officer
 Operational Deployment experience
 Self-management
 Planning and organising
 Verbal & written Communication skills
 Desktop IT skills
 People Management – Disciplinary and investigation management experience
 Teamwork
 Security and operational systems
 Quality awareness
 Customer awareness
 CCTV Licence.

If you are a proven people manager, who is passionate about developing others and delivering first class customer experience, please apply today.

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