Customer Service

Customer Service Manager Nairobi Competitive Market Rate

Customer Service Manager

Location: Nairobi |
Salary: Competitive Market Rate |
Posted: 15 Aug 2019 |
Closes: 10 Sep 2019 |
Job Type: Permanent & Full-time |
Business Unit: Kenya |
Region / Division: Africa |
Reference: G4S/TP/5086074/165895

Basic Salary

Pension Scheme

Medical Insurance 

Group Personal Accident Cover

Job Introduction:

Reporting to the Regional Operations Manager, the Customer Relations Manager will drive revenue growth and manage relations with the customers. The incumbent will also promote effective and efficient management of resources and work processes that will ensure all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

  • Effective management of the financial performance and driving revenue growth by Identifying and exploiting new business opportunities in the area’s sphere of operations
  • Efficient and effective operational management through adherence to G4S rules, regulations and  procedures Management
  • Effective people and supervision of staff within the region
  • Ensure maintenance of Customer service levels and customer retention
  • Ensure health and safety at work through fostering and developing a positive safety culture at the work place

The Ideal Candidate:

Knowledge and Qualifications

  • A degree in Business Management or any other relevant qualification
  • Two years in operations and customer services management within the Kenya market


  • Basic Financial skills
  • Conflict Management skills 
  • Negotiation skills
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • Google suite of products


  • Awareness of the marketing environment
  • Delivering strategy
  • Driving change
  • Leading people
  • Delivering performance
  • Working with complexity
  • Managing professionally
  • Customer thinking
  • Collaborating and Co-operating

About the Company:

G4S is the leading global integrated security company specializing in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen. We specialize in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa:

G4S is the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. In Kenya, G4S employs more than 14,000 people and we have a presence in all major urban centres within the country

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