Customer Service Liaison Appleton, Wisconsin 19.67
Customer Service LiaisonLocation: Appleton, Wisconsin | Salary: 19.67 | Posted: 18 Sep 2021 | Closes: 18 Oct 2021 | Job Type: Permanent & Full-time | Business Unit: US Secure Solutions | Region / Division: North America | Reference: G4S/TP/L3742188/217751
The world's leading private security organization, G4S, has an immediate job opportunity for a Customer Service Liaison. The Customer Service Liaison will assist client customer service representatives with visitors/customers. This position provides a high level of customer service to all employees, customers, and visitors. The Customer Service Liaison will be escorting customers on visits and tours, directing customers to parking areas, overseeing customer access control functions, picking-up and dropping-off customers using client, verifying and inputting customer data into client visitor system, and other customer related duties as directed.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
As a full time employee of G4S, you will be entitled to the following benefits:
- Major Medical, Dental and Vision
- Paid vacation
- Opportunities for additional training to aid in your professional development
As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.
Further, as a current employee you will be eligible to participate in large group rates for the following benefits:
- Critical Illness
- Accident Insurance
- Whole Life Insurance
- Individual Short-Term Disability
- Pre-Paid Legal Services
- Identity Theft Services
- Pet Insurance
In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!
- RxCut Pharmacy Discount Program
- Doctor on Demand
- Qualsight LASIK Savings
- Perks at Work: G4S Employee Discount Program
- Alliant Credit Union
- Purchasing Power
- Active & Fit: G4S Fitness Center Membership
- FinFit: Financial Wellness Program
- DailyPay: Access your pay when you need it
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
- Responsible for ensuring services requested by client employees, contractors and visitors are completed in a timely manner
- Maintain an up-to-date working knowledge of security policy and procedures, customer relations procedures, and best practices in order to escort and direct customer activities in a proper manner
- Responsible for maintaining all Customer Service office equipment conducting weekly inventory
- Maintain control of client visitors at all times
- Understand and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations
- Incoming phone calls, processing email requests and case creation/management
- Report any security incidents to site management.
The Ideal Candidate:
Education, Licenses and Certifications Required
- Must possess a high school diploma or equivalent
- Ability to meet and maintain any applicable State licensing or certification requirements
Type and Length of Specific Experience Required
- Must possess a minimum of four (4) years of experience in an administrative or customer service role
- Work history must demonstrate computer skills and Microsoft Office proficiency
- Proficient computer skills including Microsoft Office
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
- Must be at least 21 years old or the minimum age required by the state, if higher
- Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
- Subject to a drug screen to the extent permitted by law
- Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment
Environment: Office; minimal to no work in extreme temperatures is expected
Major activity: Working on PC while sitting; telephone use
Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.
About the Company:
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices
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