20107_G4S-Cash-Solutions-Nine-Elms-

Customer Service Executive Home 23,226 plus up to £3,774 London Weighting depending on geographical location

Customer Service Executive

Location: Home |
Salary: 23,226 plus up to £3,774 London Weighting depending on geographical location |
Posted: 18 Mar 2022 |
Closes: 18 May 2022 |
Job Type: Full Time and Permanent |
Region / Division: UK & Ireland |
Reference: G4S/CD/7466

25 days annual leave with the option to purchase an an additional weekWe Care; 24/7 access to online GP, mental health support and virtual wellbeing, HSF - Health Cash Plan, Corporate perks and discounts (Perks @ Work and Home), Payroll Giving, Enhanced Bank Holiday payment (if worked), Flexible Working Policies, Training and Development Opportunities (inc Apprenticeships in England), Long Service Awards, Recognition Scheme


Job Introduction:

G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain’s top Employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval and merchant services.

 

As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and be integral to the effectiveness and success of G4S.

 

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com.


Role Responsibility:

Join G4S as a Customer Service Executive working remotely and you will become part of a well-trained, tight knit team providing an essential, cash transportation service to the local community. 


G4S is the largest secure solutions company in the world and one of Britain’s top Employers. Our Cash Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre secure storage. As a G4S Customer Service Executive you will be at the very heart of our operation. Your primary responsibility will be to liaise with customers and you will need to be confident working to stringent procedures designed to ensure that our service remains superior, and that our customer requirements are met with optimum efficiency.


 


The Ideal Candidate:

Main Responsibilites

 

  • Takes ownership of customer/branch requests, queries and complaints ensuring they are dealt with to a successful outcome.
  • Communicates between customers, branches and any internal departments to resolve all service issues (for example – cash processing, claims, invoice queries) and monitors the process until a successful outcome is achieved.
  • Manages own workload according to performance targets and objectives advising the team leader where tasks may not be completed within necessary timescales.
  • Ensures emails are dealt with promptly and according to company procedures.
  • Aids in the successful collation and implementation of bank holiday planning.
  • Provides support to other team members, and fulfils any reasonable management request.
  • Ensures all agreed MI is delivered within timescales (for example weekly figures, customer service information).
  • Communicates between customers, branches and any internal departments to resolve all service issues (for example – cash processing, claims, invoice queries) and monitors the process until a successful outcome is achieved.
  • Maintains regular contact with Sales Team to ensure smooth running of contracts and to update the Sales Team on day to day information from customers and branches.
  • Maintains regular contact with branches to ensure service delivery performance and swift resolution of any job-line related issues.
  • Takes a pro-active approach where possible to communication of issues to customers and branches.
  • Visits customers and/or attends meetings with Account Managers to resolve outstanding queries and promote effective customer relationships as necessary.
  • Provides support to other team members, and fulfils any reasonable management request.

 

The ideal candidate

  • Flexible in approach
  • Able to work using own initiative
  • Team player
  • Good understanding of G4S IT systems
  • Takes ownership of issues, seeing them through to resolution
  • Ability to communicate at all levels
  • Good attention to detail

We also have some specific security criteria that you will need to meet:

  • You must be able to pass a criminal record check as well as a personal credit and ID check.
  • You must also have a 5 year employment/unemployment/educational history that we can check and verify.

We’ll provide all the training and support to help you progress as a key member of a world-class team. And in addition to a culture that believes in promoting from within, we offer up to five weeks’ paid holiday, pension scheme, life assurance and We Care: 24/7 access to online GP, mental health support and virtual well-being.

This role will be subject to a medical review, which may include a medical assessment with an occupational health practitioner.

 

If this opportunity is of interest then we want to hear from you. Please click the “Apply Now” button to submit your formal application.

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