Customer Service Assistant

Location: Cheltenham, Gloucestershire |
Salary: £21,191.64 |
Posted: 7 Jul 2022 |
Closes: 1 Sep 2022 |
Job Type: Full Time and Permanent |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 12083

Role Responsibility:



Salary: £20,191.64 per annum

Working hours: Permanent, Full Time, 40 hours per week

Location: Cheltenham, GL51 0EX


Excellent Company benefits including Contributory Pension and retention bonus £2,000 per annum (pro rata) subject to meeting the eligibility criteria.  Recruitment welcome bonus also paid once site clearance is achieved of 2.5% of basic salary.


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


Role Overview

You will provide support to the Total Facilities Management area of the contract by receiving, acknowledging and processing all TFM service requests, processing visitors, assisting with Desk Management and providing switchboard services. You will cover shifts between 6.30am and 7.00pm, Monday to Friday.

Some of your key responsibilities will include working flexibly between the G4S Customer Services teams to ensure records are maintained and updated using appropriate applications such as Maximo, VRIS and Hospitality Suite.

You will answer, screen, administer or transfer inbound calls as required, give written responses to routine enquiries, resolve administrative problems and inquiries, escalate service-related issues where necessary and follow up high priority works to ensure the customer contact is fully informed.

The Ideal Candidate:

  • Experience of delivery excellent customer service

  • Proven experience working as part of a team

It would be desirable for this role if you had an understanding of information management systems or databases and had previous experience in a Facilities Management environment.


Additional Company Benefits available:

  • Company pension scheme with employer contributions

  • 32.5 days holiday, increasing to 35 days

  • £2,000 annual retention bonus (pro rata)

  • 2.5% annual salary ‘Golden Hello’ payment

  • G4S Life Assurance Scheme

  • Free eye-tests/discounts for VDU users

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics)

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.


Please be aware that due to the nature of the business security clearance to a high government level will be required


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