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Customer Relationship Representative Hawthorne, California Competitive

Customer Relationship Representative

Location: Hawthorne, California |
Salary: Competitive |
Posted: 4 Nov 2020 |
Closes: 31 Jan 2021 |
Job Type: Permanent & Full-time |
Business Unit: US – AMAG Technology |
Region / Division: AMAG Technology |
Reference: CA110420CRR

Job Introduction:

AMAG Technology is searching for a responsible Customer Relationship Representative to provide service to customers in multiple aspects of customer services, including order processing. 


Role Responsibility:

  • Process customers’ orders, returns and repair requests
  • Answer incoming calls to the department
  • Answer and monitor the incoming emails from internal and external customers 
  • Work directly with customers, vendors, management and peers to successfully resolve problems
  • Schedule ship dates and notify customer of estimated ship dates
  • Liaison with Accounting, Vendors, and RMA Receiving Departments to resolve repairs, billing, and credit problems
  • Performs other duties as assigned


The Ideal Candidate:

  • 2+ years experience in business-to-business environment 
  • 1+ years of order processing strongly preferred
  • Customer service experience is desired
  • Must have and be proficient at data entry
  • Microsoft Office computer skills required
  • Strong communication skills by way of telephone and email
  • Experience with Great Plains a plus


About the Company:

AMAG Technology is part of G4S, the world’s largest security company. AMAG Technology, Inc's Symmetry Security Management Systems can be found in a wide spectrum of markets: government, commercial, education, transportation, healthcare, retail and banking.

AMAG Technology has been at the leading edge of access control technology for over 30 years. As AMAG Technology looks to the future, the next generation of products will bring the core aspects of security to the next step beyond integrated solutions – Symmetry™.

Why Work for AMAG?

  • Competitive Salary
  • Medical, Dental, Vision, and Disability Plans
  • Life Insurance
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401(k) match
  • Paid Time Off & Paid Holidays
  • Employee referral program
  • Tuition Reimbursement
  • Professional Certification Reimbursement

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

VEVRAA Federal Contractor


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