Customer Assistant Leicester - Syston 9.74

Customer Assistant

Location: Leicester - Syston |
Salary: 9.74 |
Posted: 22 Feb 2019 |
Closes: 31 Mar 2019 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G4S/CD/6341

Uniform, Pension, Annual leave

Job Introduction:

G4S is the largest secure solutions company in the world, the second largest private employer on the London Stock Exchange and one of Britain’s top Employers. Our Cash Management Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval.

This is an exciting time for the business as we use our innovation and branch out into a new service offering for our customers. We currently have a number of opportunities for a Customer Assistant to join our team and be part of our continued success.As a Customer Assistant you will form part of our new service offering which is a mixture of face to face customer interaction as well as working behind the scenes processing and supply of notes and coin to fulfil customer requirements in real time.

12 hours per day between the hours of 07:30 to 20:30 (function is to be operational between 08:00 to 20:00 hours 7-days per week excluding public holidays with set up and close down at either side).  Shifts will be on a rotational basis with 4 days one week followed by 3 the following week and alternate weekends.

Location - North Leciester - Syston


Role Responsibility:

  • Working in a team of two in a purpose built small high street unit
  • Meeting and greeting customers and helping them to use machines for deposits, balance enquiries
  • Ensuring that all operating, security and health and safety procedures and constantly adhered to
  • Utilising a variety of cash management systems and performing basic maintenance and trouble-shooting on machines, e.g. changing receipt rolls in machines
  • Ensuring all necessary paperwork and / or entries is completed accurately
  • Replenishment of cash and coin into machines as and when required
  • Check the integrity of customers deposits
  • Splitting deposited cheques, complete relevant paperwork and send to relevant processing hub

The Ideal Candidate:

  • You will need to be confident communicating with customers face to face
  • You will be confident and comfortable working by self and being security conscious
  • An appropriate level of numeracy, accuracy and attention to detail
  • You enjoy having a real mix of duties and be able to appropriate plan and prioritise your working activities
  • Happy to work under monitored security cameras
  • Confident in following specific procedures and instructions as well as making decisions during your day
  • Good IT skills and the ability to carry out basic maintenance on machines
  • You must be continuously focused on providing an exemplary service to the customers who use the high street unit by being efficient, flexible, professional, helpful and respectful and at all times and security conscious

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