Crisis Worker/Admin £21,000

Crisis Worker/Admin

Location: |
Salary: £21,000 |
Posted: 20 Nov 2019 |
Closes: 15 Jan 2020 |
Job Type: Permanent & Part-time |
Business Unit: Health Services |
Region / Division: UK & Ireland |
Reference: 8079

Role Responsibility:

G4S Health Services has been one of the leading providers to all justice health environments since 2005. Working across Secure, Custody and Sexual Assault Referral Centres (SARC) across the UK, we provide primary care and forensic healthcare to a wide range of patients.

A Sexual Assault Referral Centre is a dedicated centre providing a comprehensive service to men, women and children who have suffered sexual assault, both for those who wish to involve the Police and those who self-refer.  Utilising a multi-disciplinary team of Doctors, Nurses, Crisis Workers, Police Officers and support staff the SARC will provide crisis support, appropriate facilities and trained staff for completion of forensic medical examination, provision and advice regarding aftercare including emergency contraception, pregnancy testing, as well as facilitating counselling and ongoing support via third sector agencies and Independent Sexual Violence Advisors.

We are recruiting for a Crisis Worker to join our team in Bicester.


Benefits as a Crisis Worker/Admin

  • Salary of £21,000 per annum 
  • Company pension scheme with employer contributions 
  • Life assurance
  • Employee discount scheme
  • Childcare vouchers
  • O2, Aviva and British Gas discounts


Shifts: 30 hours per week (Part Time- 3 days a week 08:00-18:00)

Job outline: To provide advocacy support for all clients accessing the SARC service in line with National guidelines, SARC Best Practice and contractual obligations. To assist with the administration and management process of clients (women, men and children) and their families accessing the SARC service, in line with National guidelines on SARC Best Practice and contractual obligations.


Key responsibilities/accountabilities:


  • To offer a welcoming environment to all service users and visitors upon their arrival at the SARC
  • To provide advocacy service to all SARC clients
  • To provide sensitive and non–judgmental support, enabling the service user to regain control and self-esteem.
  • To work within a multi-disciplinary team, liaising and providing support to each other
  • To offer telephone support to SARC clients
  • To provide information to enable clients to make informed decisions in relation to the self- referral option, medical care, forensic examination, making a police report and onward referrals.
  • To produce clear record keeping/documentation and ensure its secure storage, as per SARC policy.
  • To assess, offer and gain consent from the client for any onward referrals.
  • To ensure a high standard of DNA decontamination between forensic cases.
  • To assist with the collection of forensic samples, ensuring continuity and chain of evidence are maintained.
  • To ensure onward referrals are made with the clients consent and following agreed pathways.
  • Liaising with Partner agencies to ensure Clients receive appropriate on-going support.
  • To maintain confidentiality at all times, adhering to data protection and maintaining Caldicott guidelines at all times
  • To maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner and meets audit requirements.
  • Informing individuals (service users, family, professionals) about the self referral service and the choices available – whilst being aware of forensic guidelines and services available.
  • General administrative support; maintaining files and other data recording systems, general administrative support, including photocopying, filing, minute taking and typing correspondence.
  • Ordering stationery, stock and equipment and monitoring orders and stock levels.
  • To complete mandatory training, and be prepared to undertake training and development appropriate to role
  •  Participate in bi annual Employee Development Review (EDR).
  • Carry out any reasonable request from your Line Manager

The Ideal Candidate:

Skills and Knowledge:



  • Experience of working with vulnerable groups.
  • Strong communication skills both written and oral.
  • Excellent Safeguarding skills and knowledge.
  • Good understanding of Confidentiality and Information Governance.
  • Multi-Agency Working.
  • Able to work effectively under pressure.
  • Good time management.
  • Computer Skills
  • Enhanced DBS and Police Vetting



  • Experience working with victims/survivors of Sexual Assault
  • Experience of working within a Healthcare setting
  • Forensic Awareness.


This role requires the ability to work with vulnerable, frail people, who may be distressed or experiencing pain, in a caring and compassionate way. A Criminal Records Bureau check will therefore be required to exclude any individual with a history of criminal behaviour which could be considered unacceptable (by G4S or the clients) in a patient care environment. Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise.  The post holder needs to be committed to maintaining high standards of customer care and service delivery.

Advanced Search: