Copy of Cash 360 Field Support Officer The North of England (Flexible) £25,000-£30,000 Depending on Experience

Copy of Cash 360 Field Support Officer

Location: The North of England (Flexible) |
Salary: £25,000-£30,000 Depending on Experience |
Posted: 16 May 2019 |
Closes: 16 Jul 2019 |
Job Type: Permanent & Full-time |
Region / Division: UK & Ireland |
Reference: G4S/CD/6485


Job Introduction:

G4S is the largest secure solutions company in the world, the second largest private employer on the London Stock Exchange and one of Britain’s top Employers. Our Cash Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval.

As an employee of G4S Cash Solutions (UK), each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and be integral to the effectiveness and success of G4S.


Role Responsibility:

G4S Branch Based covering a geography predominately from the Midlands up to Scotland Candidates are sought from those living/working in the general area with high travel commitment. A unique opportunity to work with a global company delivering customer support for clients taking up our CASH360 solution. Predominantly working directly with the end customer to assure our solution delivery is effective and customer satisfaction across all service aspects. Developing strong customer relationships, championing trouble shooting customer issues on a local level and assuring the local service is focused and excellent to gain customer testimonials.

  • Attend new customer sites for the purpose of assuring all aspects of initial customer go live including customer on site training delivery and operating process confirmations
  • To take ownership of customer experience of all new and existing CASH360 customers, liaising with the wider service delivery function as necessary to ensure the best possible experience
  • To investigate and resolve issues impacting device function and availability and establish root causes and lead on corrective actions and learning points to best assure future customers
  • Attend customer sites to focus on customer issues and educate customers in best practice in device use and operating processes
  • Attend customer sites and update Software, Firmware and Note Sets as and when required to assure best device performance
  • Attend potential customer sites to undertake device surveys and add value to the installation location and fit within the local customer environment
  • Liaise with G4S branches to assure collections are as per schedule and undertaken by effectively trained/competent CIT crews
  • Liaise with G4S cash centres to assure Cash Processing is timely and effective with all discrepancies investigated and root causes understood
  • Liaise with CSC to assure understanding of all issues reported and effective review and action in each case opened 
  • Liaise with G4S engineer service providers to assure resolutions of technical issues reported and assure these are within service level and meet the customer expectation


The Ideal Candidate:

  • A passion for meeting the Customers needs
  • Flexibility in approach to work as tasks can be varied and changeable
  • Able to work independently using their own initiative
  • Takes ownership of issues, seeing them through to a full resolution
  • Ability to effectively communicate at all levels
  • IT literate with a good working knowledge of PC packages, Word and Excel etc
  • Good problem solving abilities and attention to detail
  • Must be reliable and punctual
  • Able to work under pressure
  • Good Team Player – working  within a dispersed and multi skilled team environment

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