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Control Room Operator Tewkesbury, United Kingdom 11.00 hourly

Control Room Operator

Location: Tewkesbury, United Kingdom |
Salary: 11.00 hourly |
Posted: 30 Jun 2022 |
Business Unit: UK Secure Solutions |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: T220000Z6

Here’s a fantastic opportunity to become a Helpdesk advisor for a multinational, industry leading security firm. Are you passionate about excelling in customer service and delivering essential objectives to a large dynamic team, with a vast range of opportunities to develop not only your skills but your career too! 

In this role, you’ll be a vital member of a friendly, experienced team in the control room for one of the largest security contracts within the UK.

This role will see you being a key point of contact working as part of a busy helpdesk environment. In a varied shift pattern of 12 hour shifts, working 4 shifts on and 4 shifts off providing 24/7 support to our customers through reacting to work orders, taking calls and processing requests.


 About the Role 

  • Producing and amending Access cards for numerous sites
  • Supporting our customers through handling of calls
  • Creating and administering work orders
  • Handling of enquiries and requests from internal staff as well as for our customer
  • Point of contact for all out of hours support
  • Communicating and supporting the operations team
  • Manage Site Access systems and Alarms, then escalating any faults if needed

The Ideal Candidate:

  • Good Desktop IT knowledge, the ability to work across multiple systems
  • Good attention to detail
  • Excellent interpersonal skills 
  • Customer Focused
  • Independent Thinker
  • Ability to work to deadline, stay calm and prioritise in busy situations

In Return 

  • Competitive Salary
  • Workplace Pension Scheme
  • Conclusive training programme 
  • Perks at Work Employee Discount Scheme
  • Career progression and development opportunities
  • Optional Overtime

Join G4S and you can also enjoy real career progression with a large international company - as the world’s leading provider of security solutions, we offer loads of training and support. You’ll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

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