Control Room Operator - fixed term contract

Location: Duart House, Bellshill ML4 3PR |
Salary: £22,549.06 |
Posted: 15 Feb 2024 |
Closes: 29 Feb 2024 |
Job Type: Full Time and Permanent |
Region / Division: UK & Ireland |
Reference: G4S/MS/2342

Competitive salary of £22,549.06 pa full time or £11.41 per hour, 5 weeks annual leave plus bank holidays, contributory pension scheme

Job Introduction:

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?  Why not join our Electronic Monitoring service?

What is “Electronic Monitoring”?
-   Electronic Monitoring is the use of Radio Frequency technology to monitor an individual's
compliance with an order imposed upon them by an issuing authority such as a Sheriff Court.
-   Individuals who are subject to Electronic Monitor will wear a monitoring device commonly
referred to as a “Tag” and have a further monitoring device installed within their premises.
-   G4S, an allied universal company, is the Electronic Monitoring Service Provider for Scotland.
G4S install the equipment, monitors individual’s compliance and reports any non-compliance
to the relevant authority.

What does the role entail:

We have an exciting opportunity for a Control Room Operator to join our team. The role is fixed term and full time, working shifts and based at Duart House, Bellshill, Scotland ML4 3PR. We will also consider part time if that is something of interest.   The role is to deliver high quality, professional monitoring and field service in accordance with the policies and procedures as agreed with the Scottish Government. In return, you will receive a salary of £22,549.06 per annum full time 38 hrs (£11.41 per hr), 28 days holiday, entry into a contributory pension scheme and free parking.


What you can expect from us….

A worthwhile role within the Criminal Justice system - making a difference to people’s lives on a daily basis

Job satisfaction, in house training, employment security and opportunities for career advancement within a supportive team.

An opportunity to enhance your skills.  Whether you see this job as a stepping stone in your career, or you wish to progress a career within G4S, we will provide you with ample opportunity for learning and development mapped against your own personal development plan.  Whilst we will give you all the training and support to enable you, we can also help you gain and enhance your skills in customer service, compliance monitoring, training delivery or logistics support.


Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment.  This vetting will be at G4S expense.


Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit

Role Responsibility:

Key Responsibilities and Accountabilities for the Control Room Operator are:

-   Point of contact for Monitored Person’s who are subject to Electronic Monitoring
-   Monitoring Compliance of Monitored Person’s and reporting any incidents of
non-compliance to the appropriate agency
-   Liaising with various partner agencies such as Justice Social Work, Police Scotland, Hospitals
and the Scottish Prison Service
-   Use of google drive, google sheets and information management software to document
actions and produce reports
-   Making outbound calls to Monitored Person’s and Partner Agencies as well as receiving
Incoming Calls

The Ideal Candidate:

The ideal candidate for the Control Room Operator will have the following Key Competencies

  • Acting Professionally
  • Delivering Objectives
  • Supporting & Working with Others
  • Delivering Great Customer Service

Skills and Knowledge


  • Excellent interpersonal and communication skills
  • Ability to remain calm, positive and confident in a pressurised environment
  • Ability to make decisions based on facts and information available
  • Excellent time management skills with the ability to prioritise own workload
  • Flexible working style



Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar

The successful candidate will benefit from a competitive salary, extensive training, excellent benefits and a friendly working environment.  


Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live in reasonable commuting distance of the site.


Advanced Search: