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Contract Manager Kildare, Ireland Up to 40000

Contract Manager

Location: Kildare, Ireland |
Salary: Up to 40000 |
Posted: 17 Jan 2022 |
Closes: 22 Jan 2022 |
Contracted Hours: Full-time |
Employee Status: Permanent |
Reference: 2200004R

G4S - Contract Manager Job Description

Manage day-to-day security service operations for a defined customer base to retain contracts and identify potential new business opportunities.


  • Manage contracts to ensure that properly trained staff operate defined site specific SOPs, that additional service obligations are met and that customer issues are resolved promptly
  • Review site specific operation procedures and update in the light of customer requirements, risk assessments, site experience and security industry developments.
  • Support the maintenance of ISO accreditation ensuring that documented processes and procedures are adhered to on each site.
  • Build strong customer relations and loyalty through regular on site inspections, service level reviews, on-site quality audits, etc.
  • Manage security personnel to ensure that all staff adhere to site specific SOPs and that managers and staff adhere to company codes of conduct, HR policies and H&S guidelines.
  • Carry out investigation and disciplinary processes as required.
  • Resolve staffing issues (payroll, rosters, personal issues) to ensure staff are fully motivated and minimise turn over rates and associated recruitment and training costs.
  • Collate information on all company activities and prepare metric reports for customers in accordance with contract requirements in order to present back to the business at quarterly business reviews.
  • Manage company vehicles and resources to ensure that all are fully functional and alternatives are available when necessary.
  • Support the sales team in the preparation of tenders and quotations to capture business opportunities that arise.
  • Implement ISIA approved practices to ensure G4S operations are fully compliant with licensing requirements.

Skills, knowledge and experience:

  • 5+ years client relationship management experience in the security industry
  • 3rd level qualification, minimum diploma level
  • Proven track record in customer relations management
  • CRM experience essential, salesforce experienced desired
  • Experience managing global client bases with multisite locations
  • Leadership / People management
  • Applicants must have no current live disciplinary actions on file
  • Excellent timekeeping and attendance record
  • Analytical Ability
  • Initiative
  • Team working
  • Customer focus
  • Results focus
  • Interpersonal / communication skills
  • Computer literate

Key Performance Indicators:

  • contract margins
  • staff turnover rates
  • absenteeism rates
  • customer complaints / exception reports
  • % site inspections
  • approved officer coverage

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