Contract Manager

Location: Greenwich, Greater London |
Salary: £50,000 - £52,000 |
Posted: 20 Sep 2021 |
Closes: 18 Oct 2021 |
Job Type: Permanent & Full-time |
Business Unit: UK Facilities Management |
Region / Division: UK & Ireland |
Reference: 10463

Role Responsibility:



Greenwich Schools

40hrs, Full Time, Permanent

£50,000 - £52,000 per annum

Excellent Company benefits including Contributory Pension & Company Car


As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.


At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.


Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.


Greenwich Schools PFI is part of a portfolio of over 50 schools on the PFI Contract, employing over 400 staff. 


Greenwich Schools PFI runs over 2 schools and delivers key services in Cleaning, Mechanical and Electrical systems (M&E), Premises Management and Full Lifecycle replacement.

We have built a dedicated team based at each contract who are delivering a great service that you could be a part of.


We have an opportunity for a Contract Manager to join our team. This is a full time role working 40 hours per week Monday to Friday. 


As Contract Manager  you will be responsible for the delivery of the Greenwich school’s contract. Implementing and managing Service Improvement Initiatives within the Greenwich Schools contract ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures such that all company employees, contractors and visitors comply with relevant Health and Safety legislation and site policies and procedures.

You will be required to support the PFI Contracts Director with improving the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract exceeds the operational profit and loss (P & L) budget and financial targets within the company business plan.

Key Responsibilities will include:


Implement and manage Service Improvement initiatives in the following areas:

  •  Soft services delivery

  •  Hard Services Management

  •  Alignment to company and customer values

  •  Management Team development

  •  Planning and reporting processes and timetables


In addition to the above based on the company Values:

  • Care

  • Actively contribute to Health and Safety meetings identifying Health and Safety incidents and or concerns.

  • To be aware of and proactively manage compliance with all legislation, client, and company policies in force at any given time.

  • Ensure the emergency procedures are always current and that all staff and contractors are aware of them and a robust evacuation plan is in place and regularly tested.

  • Ensure that all machinery, tools, stock, and materials storage areas are kept in a clean and tidy state.


Customer Focus

  • Maintain an operational focus on customer relationships, contract retention, service delivery, commercial performance, and processes management

  • Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Contracts Director where required.

  • Promoting and developing the culture of responsiveness, ownership, and customer care amongst all contract staff.


Teamwork and Collaboration

  • Monitor and control agreed budgets and review with the Soft & Hard Services Managers at weekly meetings.

  • To ensure efficient processes are in place for rechargeable billing, cost control and monthly reporting

  • Ensure that service packs are always correct

  • Review outputs and implement value added initiatives and efficiencies

  • Support the Contract Director in preparation of monthly operational and financial reports for submission within required deadline

  • Support monthly service reviews with FM team leaders and relevant facilities management sub-contractors


Best People

  •  Support the recruitment, induction, and employment of operatives

  • Support the on-going training programme to provide all technical and safety training as and when required for all colleagues.

  • Contribute to the review all staff performance on an on-going basis

  • Support the Management team in all employee performance related issues.

  • Monitor and record all unreported absences and proactively manage attendance of all contract staff.



  • To review expenditure and reduce spend levels by introducing innovative cost saving solutions

  • Act as Duty Manager as and when required (including weekends and call-out rota).



  • Exercise appropriate governance over the use of systems to ensure complete data integrity for service delivery and transparency.

  • Complete monthly performance audits and reports.

  • Rebuilding, management and monitoring of the Supply Chain, including working with Central procurement.

  • Through audit, inspection, and implementation of remedial works and or actions to ensure that the contract locations are compliant with contractual obligations

  • Support the management of the P&L and reconcile accounts monthly with commercial team

  • Manage the wages to budget and ensure colleagues work to the correct number of hours.

  • Oversee all monthly shift reports before processing to payroll

The Ideal Candidate:


Essential Criteria:

  • BIFM Level 3-4

  • ILM – Level 2-3

  • Advanced use of Excel applications and Google suite

  • Record in FM change management showing consistency and progression with appropriate levels of experience and responsibility with 5+ years’ experience in a similar role or environment.

  • Thorough understanding of FM Services facilities management methods, systems and safety requirements. 

  • Strong team player with an understanding of and willingness to embrace cultural diversity.

  • Direct or Indirect management of a multi-disciplinary workforce

  • Experience of identifying and implementing innovative cost-effective solutions to operational problems.

  • Have an understanding of current Health & Safety and FM related legislation and compliance.

  • Technical and professional knowledge acquired through further / vocational training and CPD.

  • Understanding of client operational environment

  • Excellent financial knowledge and management skills including forecasting and managing budgets

  • Experience of developing colleagues.

  • Good knowledge of engineering services and building fabric maintenance requirements.

  • Knowledge and experience of PFI contracts and performance risk management.

  • Good verbal and written communication skills

  • Strong leadership skills, motivating colleagues to deliver.


Additional Company Benefits available:


  • Company pension scheme with employer contributions

  • G4S Life Assurance Scheme

  • Free eye-tests/discounts for VDU users

  • Subsidised healthcare plan

  • Charity work- Match-IT and Payroll Giving

  • Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

  • Progression, training and development opportunities.

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